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Patricia RafarasoaPR

Patricia Rafarasoa

Virtual Assistant | Customer Service

€150/day
Tananarive, MG
3-7 years
Administrative Management
CRM
Email Processing
Customer Follow-up
Telesales

Average response time: 1 hour

Freelancer profile translated to English.
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About Patricia

Virtual assistant and French-speaking customer advisor, specializing in customer service, multichannel customer support (email, chat, phone) and administrative management, I help entrepreneurs and companies optimize their customer relations. I also intervene in: CRM updates and monitoring, Data entry, Appointment scheduling, Appointment scheduling.
I know how to adapt my tone (professional or relaxed) according to the client's profile to ensure a personalized customer experience and a high level of customer satisfaction.

  • Malagasy

    Native or bilingual

  • French

    Fluent

  • English

    Conversational

  • German

    Conversational

Remote only
Primarily works remotely

Experience

  • Intelcia
    French-speaking Customer Advisor
    TELECOMMUNICATIONS
    April 2017 - June 2021 (4 years and 2 months)
    Tananarive, Madagascar
    Handling incoming and outgoing calls
    Processing 50+ emails/day
    Using CRM for customer follow-up.
    Lead Qualification Customer Satisfaction Order Tracking and After-Sales Service Stress Management Activity Reporting
  • Freelance
    Virtual Assistant
    TELECOMMUNICATIONS
    May 2023 - Today (3 years and 1 month)
    Tananarive, Madagascar
    Virtual assistant and French-speaking customer advisor, I support companies in customer service management, email processing, and administrative management.
    Organized, responsive, and customer satisfaction oriented, I adapt to the tone and needs of each contact.
    Document Classification and Structuring Digital Organization and Archiving Writing Professional Letters and Emails Database Updates Calendar Management and Appointment Scheduling

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Education

  • Bachelor's degree in Literature I French Studies Program
    Department of French Studies DEFF at the University of ANTANANARIVO
    2013
    Licence en Lettre I Parcours ETUDES FRANCOPHONES
  • High School Diploma
    2008
    BACCALAUREAT

Skill set

Multichannel Customer Support
Order Tracking

Categories