Freelancer profile translated to English.

Description

Digital communication strategy specialist, particularly in Social Media and Brand Management, as well as customer experience analysis, I represent the essential asset to guarantee your company's success. As an indispensable pillar, I am committed to forging an emotional connection between your company and your customers.

I will collaborate with you to shape your brand image around your entrepreneurial story, thereby optimizing customer communication. My expertise will prove crucial in strategic decision-making, fostering your company's growth and profitability.

To benefit from my professional skills, essential for your business, get in touch as soon as possible.

Sincerely,

Languages

French
Native or bilingual
German
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

h1 fernseher aus Hannover
Brand Management/Social Media Strategy Expert
PRESS AND MEDIA
June 2023 - June 2025 (2 years)
Region Hannover, Germany
I support you as:
1. Brand Management Expert:
- responsible for managing and developing the reputation and brand image of a company or organization.
- works closely with marketing teams to define the brand strategy, company values, and customer promise.
- oversees the consistent application of the brand in all aspects of communication, including advertising, packaging, graphic design, and marketing messages.

2. Social Media Strategist:
- is responsible for managing and growing the company's presence on social media platforms.
- plans and executes content strategies to achieve company objectives, such as user engagement, brand awareness, lead generation, or product sales.
- monitors market trends and user behavior to adapt to changes and maximize impact.
- uses analytical tools to measure performance and adjust strategies accordingly.
- interacts with the community and manages reputation crises.

3. Customer Listening Expert:
- is responsible for collecting, analyzing, and understanding customer feedback, opinions, and needs.
- uses various methods, including surveys, interviews, social media, and data analysis tools to gain insights into customer satisfaction.
- identifies emerging trends and issues, then recommends actions to improve the customer experience.
- the customer listening expert's role is to improve customer retention, brand loyalty, and company growth through a deep understanding of customer needs and desires.
Naturally, each of these roles is distinct from the others.