Freelancer profile translated to English.

Description

Author of the J'adooore method, 6 ingredients to create fans. I support brands and corporations to co-create product and service mixes to re-enchant the customer experience. PS: Internal or external clients.

Ask me to re-enchant training, to reinvent your customer journey to create a memorable experience for them.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Experience Designers
Customer experience consultant, specializing in Design for emotions
CONSULTING AND AUDITS
November 2005 - Today (20 years and 7 months)
Paris, France
For Voyages-sncf.com, large-scale audit of train ticket purchasing habits, presentation of reports to the management committee and various technical and functional teams.

Bibliothèque nationale de France, strategy to apply to Gallica's social networks (105,000 fans in 5 years.

Pluzz.fr (catch-up TV service from France Télévisions) Pre-design research and interface design, best ergonomics score in the panel.

Direction de la Modernisation Réformes de l'Administration de Polynésie Française User testing, design, implementation and monitoring of continuous improvement tools for the service-public.pf portal. Facilitation with 45 administration departments for contribution sprints.

Direction des Impôts et des Contributions Polynésie Française Customer experience mapping. Tools designed to identify improvement areas and enable controllers, IT staff, and directors to reinvent their processes autonomously.

AVIS Polynésie Française 45 days to transform and implement the customer experience at the counter. Co-creation challenge with agents, back office teams, managers (yes, yes, 45 days). Competitive analysis of the customer experience. Creation of roadmaps containing solutions in emotional design and Value Proposition Design.

Direction de l'Environnement Polynésie Française Identification of key data to collect to calculate the change management barometer ICAP. Its objective was to assess the population's perspective on the fight against invasive species.

Chanel (International Cosmetics - mission in Hong Kong for user testing of both digital and physical experiences) Writing of a written report compiling +2,300 insights from customers, marketers, advisors, and group leaders in Asia.

Groupe Clarins, concept audit, intervention during a seminar (70+ participants), creation of concepts for the Mugler retail application brand.

Contrat de Ville de l’agglomération de Papeete
Creation of a co-creation marathon (90 associations, 15 mayors, ministers, and service directors of the agglomeration. Evaluation and improvement of grant application processes. We went from 0% autonomy to 82% autonomy in grant application processes. (yes!)...
Institut de l'internet et du multimedia, Pôle universitaire Léonard de Vinci
Educational manager, "Interactive Design" track
EDUCATION AND E-LEARNING
September 2014 - July 2015 (10 months)
La défense, France
Creation of a new track focused on interface ergonomics, technological innovation, and connected objects (technologies: NFC, beacons, AI, ...). Program design, speaker recruitment, challenge design and facilitation, student coaching, corporate sponsorship development.
Speaker during training weeks for Years 1, 2, 3 of IIM. My goal is to create enthusiasm, motivation, and participation among the youngest (generation X and Y). 10+ years of experience
Project-based learning - Challenge-based learning

Coordinator / FabLab Manager of De Vinci FabLab(w)
Creation of the space in collaboration with the coordinators of the marketing and engineering schools.
Selection and purchase of technologies used, monitoring of machine maintenance. Organization of "connected objects" hackathons