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Patrícia FortesPF

Patrícia Fortes

Travel Consultant

€350/day
Aigle VD, CH
3-7 years
Travel Management
Professional Communication
French
Spanish
Crisis Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Patrícia

Travel consultant with over 5 years of experience in managing complex international travel for clients. Specializing in resolving critical situations, anticipating traveler needs, and a strong ability to manage travel operations in a remote environment, with constant attention to customer satisfaction, business continuity, and operational efficiency.

  • Portuguese

    Native or bilingual

  • French

    Fluent

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • WIDE
    Business Travel Consultant
    TRAVEL AND TOURISM
    April 2019 - November 2020 (1 year and 7 months)
    Lissabon, Portugal
    • Management of complex international business travel (air, hotel, land transportation) for corporate clients
    • Anticipating traveler needs by proposing adapted solutions and alternatives in case of unforeseen events
    • Contribution to a high level of customer satisfaction, recognized internally
    • Rapid resolution of critical situations (cancellations, restrictions, strikes) with travel continuity
    Remote Work & Autonomy Microsoft Office & Outlook Travel Management Crisis Management Client Relations & Professional Communication
  • Alive Group
    Business Travel Consultant
    TRAVEL AND TOURISM
    March 2018 - March 2019 (1 year)
    Lissabon, Portugal
    • Coordination of multi-destination bookings for corporate clients
    • Optimization of itineraries according to time, budget, and availability constraints
    • Simultaneous management of several urgent requests with effective prioritization
    • Real-time resolution of critical situations, proposing quick and reliable alternatives
  • Ultratur
    Travel Agent
    TRAVEL AND TOURISM
    October 2015 - February 2018 (2 years and 4 months)
    Lissabon, Portugal
    • Management of a high volume of bookings (flights, hotels, associated services)
    • Advising clients by optimizing solutions according to budget and constraints
    • Contribution to the reliability and compliance of files

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Education

  • Bachelor's Degree in Tourism and Hotel Business Management
    Lusophone University
    2011

Categories

  • Other