Freelancer profile translated to English.

Description

I am an administrative professional with over 8 years of experience in administrative management and over 10 years in customer service, with experience in the financial sector, private companies, and public administration.

I help companies and professionals optimize their administrative and operational organization, offering remote support in document management, invoicing, payment tracking, customer service, agenda organization, email management, and general administrative tasks.

I am characterized by being an organized, problem-solving, detail-oriented person with a great ability to manage multiple tasks simultaneously, adapting quickly to new tools and processes.

If you need reliable administrative support, professional customer service, and a committed person to help your business run more efficiently, I will be happy to collaborate.

Languages

Spanish
Native or bilingual
Galician
Conversational
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Unión Financiera Asturiana
Administrative Assistant
January 2021 - January 2023 (2 years)
I performed administrative functions in a financial institution, managing files, reviewing and processing documents, filing and controlling documentation, as well as supporting internal administrative processes. I worked with confidential information, maintaining high standards of organization, accuracy, and compliance with procedures. This experience reinforced my management skills, attention to detail, and ability to work in structured environments.
Administrative Management Customer Service
Matisan CB
Manager / Administrative Assistant / Customer Service
January 2023 - April 2026 (3 years and 3 months)
Comprehensive management of the establishment combining administrative functions, customer service, and operational coordination. Responsible for invoicing, cash control, payment tracking, order management, stock control, administrative documentation, and incident resolution. Additionally, team coordination and direct customer service, developing organization, multitasking, and problem-solving skills in dynamic environments.
Contact Center
Telemarketer
January 2018 - January 2020 (2 years)
Telephone customer service, managing incoming and outgoing calls, resolving inquiries and incidents, tracking requests, and providing support in associated administrative management. Development of communication, empathy, problem-solving skills, and efficient service in high-volume environments.