Freelancer profile translated to English.
Back to original languageAbout Patricia
I am an enthusiastic, connecting, and involved independent customer contact specialist with extensive experience in support roles and as an account manager within various organizations and industries.
I see problems as new opportunities. I am solution-oriented and persevere where others often stop.
Through my proactive attitude and curiosity, I have gained a lot of knowledge and performed various tasks in multiple departments within an organization and as an independent professional in recent years, making me very versatile in terms of deployability.
Dutch
Native or bilingual
Remote only
Primarily works remotely
Experience
- Connected for LifeFreelance Customer Contact SpecialistFebruary 2022 - Today (4 years and 4 months)Zwolle, Netherlands- Support of the board, planning for technicians, customer service via phone and email, and various administrative tasks for a client in Healthcare Technology.- One-off short assignments: advising and developing after-sales strategies for clients in various industries.- Customer contact optimization for clients in various industries.- Social Media (and newsletters) strategy & management for clients in various industries.
- Personal Publish en andere bedrijvenAccount ManagerPUBLISHINGAugust 2016 - February 2020 (3 years and 6 months)Zwolle, Netherlands- Media advisor / advertising sales for magazines and online websites of Regiolokaal and BijzonderZwolle, door-to-door newspapers for Boshuis media, and the Sallands Ondernemers Magazine at N35.- Coaching, guiding, and training new employees and interns.- Recruiting members for the Regiolokaal network platform through telephone and email acquisition.- Managing the network platform on the Regiolokaal website and maintaining contact with members.- Relationship management with existing clients.- Cleaning, archiving, and data processing in the CRM system.- Hostess at the various events organized by Regiolokaal for its members, such as monthly networking lunches, the kick-off of the Regiolokaal magazine, and various other organized events.- Connecting entrepreneurs by extensive networking at events and through telephone and email contact.- Hostess and point of contact at the TrendsExpo entrepreneurs' fair organized by Regiolokaal.
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Education
- HBO coaching & counselingAcademy for Coaching & Counseling2017Opleiding tot coach/counselor
- Experiential expertLaudius2023In deze opleiding heb ik mijn ervaringskennis op diverse gebieden (o.a. AD(H)D, HSP, stress/burnout, narcisme, trauma's) omgezet naar ervaringsdeskundigheid.