Freelancer profile translated to English.
Back to original languageAbout Patrice
Patrice Porsan is an expert in implementing ITSM tools from ServiceNow and BMC.
He gathers and analyzes needs (Study, planning and implementation, support for Project Owner, production of technical and functional deliverables) from companies in various sectors.
To fully benefit from their ITSM solution. Having a tool integrated into the client's environment that ensures support for their processes aligned with business strategy to achieve their objectives.
To this end, he masters ITIL and COBIT processes. He is certified. His experience as an integration engineer and his ServiceNow administrator training give him expertise in ITSM tools.
At Unisys, he joined an international team for the EMEA region. His involvement in pre-sales projects for European clients has led him to work fluently in English in an international context.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Japanese
Basic
Remote only
Primarily works remotely
Experience
- Crédit Agricole-GIPBusiness Analysis Support ITSM - Scope of office requests on the group's new ITSM tool:BANKING AND INSURANCEAugust 2020 - Today (5 years and 10 months)Guyancourt, France• Build Management: needs analysis, writing functional specifications, costing, monitoring implementation, qualification, business acceptance support, project management for significant evolutions.• Run Management: handling requests, incidents/problems, continuous improvement• Scoping workshops, steering committee• Writing documents and presentation materials for meetings and workshops
- Groupe La Poste – Branche NumériqueITSM ConsultantPUBLIC SECTORDecember 2019 - July 2020 (6 months)Boulogne-Billancourt, France• Managing the implementation of a ServiceNow interface with a partner's ITSM tool• Defining and implementing incident processes with partners• Scoping workshops, steering committee• Writing documents and presentation materials for meetings and workshops
- CCASApplication Manager, maintaining a pool of applications in operational conditionENERGY AND UTILITIESNovember 2018 - November 2019 (1 year)Montreuil, France• Managing activities: planning interventions, following up on requested services• Managing user incident tickets, qualification, resolution, escalation• Managing enhancement requests: costing, monitoring implementation, qualification, business acceptance support• Managing relationships with software vendors: tracking requests/incidents, follow-up, synthesis• Managing user incident tickets, qualification, resolution, escalation• Writing technical and functional documents: operational documents, production files...
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Education
- Master's Degree in Network and Systems EngineeringUniversity of Versailles Saint Quentin en Yvelines2005
- Data Scientist CertificateENSAE – ENSAI2018
Certifications
- Cobit 5 FoundationPeoplecert2016
- ServiceNow Certified System AdministratorServicenow2020
Skill set
Categories
- Other