Patrice Charbonnel

Hello,

I help hotels, restaurants, and hotel groups to increase their operational performance, train their teams, and succeed in their managerial transitions.

I am involved in their opening, development, or transformation projects.

With over 32 years of experience in establishment management and project management in the HORECA sector, I offer my expertise to professionals who want to combine quality of service, profitability, and customer satisfaction.

My interventions cover three areas:

Transition Management: ensuring continuity, restructuring, and getting an establishment back on track during periods of change.

Training and Coaching: designing and delivering tailor-made programs in service, reception, management, leadership, and customer relations.

Operational Consulting: audits, process optimization, cost reduction, customer experience improvement.

✅ Some results achieved:

Increased customer satisfaction rate

Training of over 350 employees in service standards for dining rooms, kitchens, and management.

I also work in other sectors on the following topics: Management, conflict management, business development, customer relations.

To do this, I use three tools:

The TOTEM Game, for which I am Certified

Positive Psychology

Improvisational Theater

Reduction of operational costs through optimization of purchasing and inventory management.

My strength: a pragmatic and results-oriented approach, combining field expertise and strategic vision.

📍 Available for one-off or long-term assignments, in France and French-speaking international locations.