Freelancer profile translated to English.
Back to original languageAbout Pathy
I am an Operations & Sales Operations Consultant, specializing in structuring, managing, and optimizing sales and customer service operations.
I assist companies (SMEs, mid-sized, large corporations) with high-stakes missions: process reliability, team coordination, performance management, and customer experience improvement.
Coming from demanding industrial and international environments, I act as an operational right-hand: implementing management tools, structuring Sales Ops / Customer Service, business reporting, continuous improvement, and priority management.
✔️ Structured
✔️ Results-oriented
✔️ Comfortable with business, sales, and executive stakeholders
Areas of intervention:
• Sales & Customer Operations (Customer Service, support, customer satisfaction)
• Process & Organization Optimization (SOP creation, dashboards, CRM)
• Coordination & Management (project tracking, inter-team communication, KPI reporting)
• Online Business Management (delegation, automation, overall online business management)
My approach: rigor, pedagogy, and concrete solutions that save time from the first week.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Nmb minebeaCustomer Support CoordinatorJanuary 2022 - Today (4 years and 5 months)• Manage a portfolio of strategic industrial clients in France, ensuring continuity of supply and maintaining high service levels• Act as primary contact for key accounts, maintaining regular communication on portfolio status, delivery lead-times, and production schedules• Analyze client forecasts and requirements, securing firm orders in advance to align production capacity with customer demand• Coordinate and plan production with Asian manufacturing plants, aligning forecasts and production schedules with customer demand• Pilot procurement and supply chain operations for key accounts, anticipating risks and mitigating shortages• Oversee import operations from Asia and optimize delivery flows to French clients, balancing cost efficiency with customer satisfaction• Monitor and manage stock levels to guarantee product availability while minimizing excess inventory• Produce detailed revenue reports (per client and per product reference) to support strategic decision-making and annual budget planning at the management level
- ParrotSales Administration & Customer Service CoordinatorAVIATION AND AEROSPACEJune 2021 - October 2021 (4 months)• Processed and managed customer orders directly inSAP, ensuring accuracy and compliance with client requirements• Coordinated product availability with procurement and production teams to meet delivery commitments• Organized and monitored shipments with logistics partners, securing on-time deliveries• Handled customer and internal stakeholders' requests (sales, accounting, operations) with efficiency and accuracy• Managed claims and disputes, ensuring quick resolution and customer satisfaction• Validated transportation invoices and ensured compliance with contractual terms
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Education
- Master 1 - Entrepreneurship and Project Management, Project and Business Management trackCNAM2023
- Bachelor of Business Administration - Business Administration - Business ManagementGroupe ISEE2014
Skill set (11)
Categories
- Other