Freelancer profile translated to English.

Description

Companies invest a lot of money in their IT. Nevertheless, there is often a lack of transparency about whether external service providers are actually delivering the agreed-upon service, whether responsibilities are clearly defined, or whether critical knowledge is retained in the company in the long term. What happens if your best employee is out tomorrow?

This is exactly where I support you.

I bring several years of experience in Service Delivery Management and Transition Management from a complex enterprise environment. There, the management of external IT service providers, the support of provider changes, and the further development of operational processes were part of my responsibilities.

My focus is on creating structures that also work in day-to-day business. This includes transparent provider management, clearly defined processes, and a sustainable approach to operational knowledge.

I work pragmatically, structurally, and with a clear focus on the actual benefit. My goal is not to create as many concepts as possible, but to jointly develop solutions that reduce risks, strengthen responsibilities, and stabilize IT operations in the long term.

Focus Areas:

• Service Delivery Management

• Provider Governance & Service Provider Management

• Transition Management

• Knowledge Management & Knowledge Transfer

• Service Level Management (SLA/KPI)

• Process Analysis and Process Optimization

• IT Service Management (ITIL)

Industry field of expertise

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

SUMINITY
IT Service Delivery | Transition Management | Provider Governance
DIGITAL AND IT
November 2025 - Today (8 months)
Isenbüttel, Germany
I support companies in effectively managing IT service partners and implementing changes in IT operations in a structured manner.

My focus areas are Service Delivery Management, Provider Governance, Transition Management, and Knowledge Management. The goal is not to introduce as many processes as possible, but to ensure that responsibilities are clear, service providers remain manageable, and operations function stably even during changes.

I bring experience from a complex enterprise environment where high demands on service quality, availability, and collaboration between internal departments and external service providers are part of daily business. There, I supported provider changes, further developed processes, and established measures to secure critical operational knowledge in the long term.

Focus Areas at a Glance:
• Service Delivery Management
• Provider Governance & Service Provider Management
• Transition Management
• Knowledge Management & Knowledge Transfer
• Process Analysis and Process Optimization
• IT Service Management (ITIL)

I work in a structured, pragmatic way and with a clear focus on the actual benefit. My aim is not only to analyze problems but to jointly develop solutions that prove their worth in day-to-day business and create measurable added value.
Automobilbranche
IT Service Delivery & Transition Management
AUTOMOBILE
May 2014 - Today (12 years and 2 months)
Management and coordination of external IT service providers based on defined service and quality key figures and the support of provider changes, as well as organizational changes in ongoing operations.

Planning and implementation of structured knowledge transfers to reduce knowledge loss.

Analysis and optimization of operational and service processes, development of transparent governance and management structures between internal stakeholders and external partners, identification and assessment of operational risks, and derivation of suitable measures.

Support in ensuring stable and efficient IT operations and moderation between specialist departments, IT, and external service providers.
Service Delivery Management Vendor Management Contract Management Due Diligence Transition Management