Freelancer profile translated to English.

Description

I act as a key player in Transformation & Continuous Improvement for organizations facing growth, structuring, performance, and change challenges.

My expertise lies at the interface of strategy, operations, and information systems. I support general and operational management in organizational transformation projects, Target Operating Model redesign, process harmonization, and complex program management involving business units, IT, and external partners.

I enjoy working on projects with a strong operational impact, where structuring, team engagement, and rapid delivery of measurable results are essential: reorganizations, ERP deployments, value chain optimization, KPI implementation, and performance management systems.

My goal is to act as a sparring partner for management, with a pragmatic approach focused on execution and sustainable value creation, leaving organizations more transparent, efficient, and autonomous at the end of the mission.

Languages

French
Native or bilingual
English
Fluent
Italian
Conversational
Dutch
Fluent

Workplace preferences

Can work on-site

Bruxelles (up to 50km)

Wikitree
Director of Transformation & Continuous Improvement (Freelance Senior Director)
BANKING AND INSURANCE
June 2024 - February 2025 (8 months)
Bruxelles, Belgium
I support general and operational management in the organizational, digital, and operational transformation of complex and regulated environments. Expert in TOM, process optimization, performance management, and change management, I intervene with a pragmatic, results-oriented approach focused on execution and sustainable value creation.
Change Management Performance Management Business Development Project Management
AXA
P&C Retail – Head of Claims Operations South
January 2014 - January 2019 (5 years)
Belgium
Senior Manager of the operational lines Non-Life claims (150 FTE, 8 Managers). Process optimization & coaching, digital transformation, reporting, quality of services & FTE budget.
AXA
Operational Excellence – Continuous Improvement Coach
BANKING AND INSURANCE
January 2010 - January 2013 (3 years)
Belgium
- Accompanying Lean waves in several AXA departments. Optimization of processes & Professional coaching of senior & medium managers. Challenge of the optimization & FTE targets with the concerned directors.
Coaching Continuous Improvement Lean Management Decision Making Organization