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Pascal L.PL

Pascal L.

IT Coordinator / Team Lead IT / Tech Exp

€280/day
Rouen, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Pascal

I am a calm, reliable, and very solution-oriented person. I enjoy understanding problems in depth and finding the simplest and most effective way to solve them.
I am recognized for my interpersonal skills, my ability to reassure and create a climate of trust, whether with users or with a team.
I also have a real taste for organization: structuring, clarifying, streamlining things.
With my experience in support and coordination, I bring both my technical skills and my way of working: calm, constructive, and focused on continuous improvement.

Beyond IT, I am someone who adapts very quickly. I have worked in various environments, sometimes very different from each other, and I have always been able to quickly find my bearings.
I quickly understand the challenges, I observe, I analyze, and I integrate easily, which allows me to be operational in a short time, regardless of the field.
  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Rouen (up to 50km)

Experience

  • Groupe SANOFI
    OSS Team Leader
    PHARMACEUTICALS INDUSTRY
    October 2024 - April 2026 (1 year and 6 months)
    Val-de-Reuil, France
    •  Management of the activity backlog (incidents & requests)
    •  Daily supervision of technicians in their activities
    •  Management of technicians' work schedule
    •  Mobile fleet management
    •  Facilitation of the weekly meeting
    •  Cross-functional collaboration with the client to plan various actions requested by the client.
    •  Supervision of stock maintenance (organization, condition, inventory)
    •  Recruitment and onboarding of new technicians.
    •  Participation in the weekly steering committee.
    •  Activity reporting
    •  Continuous improvement
    Team Management
  • Groupe SANOFI
    OSS IT User Support Technician
    January 2021 - October 2024 (3 years and 9 months)
    Val-de-Reuil, France
    •  Provides on-site support for office users (PC, telephony, network)
    •  Monitors the smooth running of services within the constraints and procedures
    •  Incident management, tracking, escalation, resolution
    •  Deployment and management of the mobile fleet
    •  Monitoring of good practices for the management of IT technical facilities
    •  Handling of N2/N3 IT incidents on industrial PCs and equipment
    •  Handling of network, mobile telephony, IP, PABX incidents
    •  Operations (Inventory, deployment, preventive maintenance, active directory management
    IT Support
  • St Etienne du Rouvray Groupe SITEL
    IT User Support Technician
    TELECOMMUNICATIONS
    October 2020 - November 2020 (1 month)
    •  Provides on-site support for office users (PC, telephony, network)
    •  Incident management, tracking, escalation, resolution
    •  Operations (Inventory, deployment, preventive maintenance, active directory management
    IT Support

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Education

  • System Technician
    technicien système
  • System and Network Technician
    Technicien Système et réseau

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