Pascaline Jouet

As an Accommodation Coordinator, I act as a liaison between various departments related to accommodation to ensure optimal service quality and complete customer satisfaction. My role is to ensure the smoothness of operations, oversee the proper organization of arrivals, stays, and departures, and optimize communication between reception, housekeeping, and other operational departments.

As a Front Desk Team Leader, I manage the reception team and ensure the smooth running of guest reception, arrival, stay, and departure operations, in compliance with the establishment's quality standards. I guarantee a smooth, personalized, and impeccable service, acting as the point of contact for both the team and the guests.

As a hotel receptionist, I handle guest reception, provide information, and offer services throughout their stay, ensuring their complete satisfaction. I am the first point of contact for the establishment and guarantee a smooth, warm, and professional customer experience, in accordance with hotel standards.