Freelancer profile translated to English.
Back to original languageAbout Paola
Consultant specializing in Project Management, Testing, Business Analysis (certified Scrum Master, Product Owner, and Prince 2).
I consider myself a high-potential candidate, thanks to my proven experience in project management, as a project management specialist, with solid knowledge of ERP (SAP / Microsoft), CRM (Sales Force) and a strong team spirit. I really enjoyed working in consulting, development, and implementation in various roles across the IT value chain. My previous roles in Mexico, Spain, France, and the United States are proof of my ability to work in an international context.
SPECIALIZED TRAINING.
◦ 2025 Salesforce Administrator Training
◦ 2021 Scrum Product Owner Certification
◦ 2019 Prince2 Certification
◦ 2018 Professional SCRUM Master Certification
◦ 2015 AGILE SCRUM Training
◦ 2015 SAP Business Objects WEBI Training
◦ 2009 SAP Finance Academy
◦ 2008 Microsoft.NET Development Training
Methodologies:
Agile (Scrum/Kanban/Safe), V-Model, Prince2
Areas of Intervention:
• Project Steering and Management, Planning and Coordination
• Requirements Gathering, Writing Functional Specifications
• Testing and Functional Acceptance
• Training, Team Management, and Change Management
• Business Sectors: Automotive (After-sales, Logistics), Insurance (Life Insurance), Finance (ERP), Real Estate
Spanish
Native or bilingual
French
Fluent
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Le Groupe La PosteCRM IT Product ManagerLOGISTICS AND SUPPLY CHAINFebruary 2022 - June 2025 (3 years and 4 months)Paris, FranceSteering and monitoring of international deployments of the Salesforce CRM Service Cloud platform for 37 operational units in 35 European countries. Coordination of technical and business teams, facilitation of workshops and project committees, and management of functional requirements.• CRM Deployment• Definition of transition strategy and design of target workflows.• Project management in Agile/Scrum, writing functional specifications, and monitoring deliveries.• Coordination of internal stakeholders (customer service, marketing, infrastructure) and external stakeholders (Salesforce and Java developers).• Lead all project phases in Agile/Scrum, from requirements analysis to production.• Conduct preliminary study with customer service teams of companies and subsidiaries, manage communication, and prepare necessary documents.• Supervision of data flows between the Master Data Management system and Salesforce CRM, business IT systems, and external solutions.• Rationalization of the business case, preparation of the summary for decision-making by top management.• Management of project structure, planning, and change requests in agreement with the business.• Preparation and facilitation of project committees (French, English, Spanish) and workshops.• Lead working groups in an international environment by combining business and technical skills.• Manage relationships with IT service providers (located in Europe and largely outsourced) and monitor agile product delivery.• Manage relationships with other IT product managers and Process & IT teams (processes, production, infrastructure, architecture).• Incident management: qualification, analysis, coordination, resolution plan
- EffyProduct Owner DataENERGY AND UTILITIESFebruary 2020 - August 2021 (1 year and 7 months)Paris, FranceExpertise on projects related to the unique customer reference database (RCU), functionally, for the following skills:• Steering Data Governance around a centralized customer repository (RCU)• Scoping and prioritization of data flows between RCU, CRM (Salesforce), and business tools• Contribution to Data Quality processes, matching/deduplication, format standardization, and GDPR• Coordination with technical teams for the implementation of data pipelines and interconnections via API• Product management• Project and maintenance management• User training & acceptance testing• Ticket writing and prioritization• Backlog management• Release planningManagement of functional requirements requested by various business units (sales, operations, marketing, quality) concerning the Customer's customer portal:• Steering of Information System (IS) projects• Facilitation of design workshops, steering committee meetings• Writing of requirements (tickets) with the various business units concerned• Writing of technical and functional specifications on the Client's RCU• Management of resource workload plans with the Client's internal managers• Performing functional acceptance testing on the work carried out related to the Client's RCU• Presentation and support for user acceptance testing by the Client• Planning and monitoring of work production releases• Steering and monitoring of corrective maintenance for the work
- DalkiaCross-functional Project LeadENERGY AND UTILITIESSeptember 2018 - August 2019 (1 year)Paris, FranceCoordination of complex IT projects, covering technical aspects (exchanges, integration, environments, technological platforms, ERP) as well as data (migration, business intelligence, master data, architecture) for the Biomass and Fuel sectors. Integration of the Microsoft Dynamics NAV ERP solution for the supply of storable Biomass and Fuel.Objectives:• Cross-functional project management and monitoring• Coordination of multiple stakeholders, Finance, Contracts, Master Data, and Business Intelligence teams• Preparation, facilitation, and minutes of steering committee meetings and methodological deliverables from the client's DSIN• Project monitoring support: detailed planning, open issues and arbitration, tracking key actions and priorities• Support for the project manager in the realization and deployment of the solution. Assistance in building test, cutover, and deployment strategies• Coordination of internal services (architecture, integration, testing, exchanges, deployment, etc.)• Risk management, Cost management• Preparation for RUN phase
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Education
- Information Systems EngineeringITESM Instituto Technologico de Estudios Superiores de Monterrey
- Master in Science Information Technology Specialization "Project Management"ISEP Institut Superieur d'Electronique de Paris
Certifications
- Product Owner CertificationScrum.org
- Prince2 CertificationPrince 2 Foundation