Pamela Sotres

I provide support and follow-up to clients at each stage of the post-sale process, ensuring their satisfaction and trust in our services. I resolve doubts and provide clear information about the products and services offered. I coordinate and manage claims, working directly with the insured to ensure timely resolution. I maintain constant communication with different internal teams to communicate and manage an effective response to our client. I manage multiple tasks simultaneously, prioritizing the most urgent ones and following up on others in a timely manner, ensuring that client doubts and requests are resolved efficiently and within established deadlines.

I provided personalized attention to clients, actively listening to their needs and offering clear guidance to help them find the most suitable membership according to their situation and budget. I accompanied clients throughout the decision-making and enrollment process, resolving doubts, providing constant follow-up, and facilitating the integration of necessary documentation and forms. I participated in improving the user experience and contributed to increasing customer conversion. I developed close and consultative communication with clients, focused on building trust, providing solutions, and promoting a human and efficient service experience. I worked in a team to provide timely follow-up to prospects and clients, maintaining organized, empathetic, and results-oriented attention.

Generate client portfolio, needs assessment, customer service, product delivery, post-sale support. Catalog sales and e-commerce sales (marketplaces and go trendier)

I provided personalized attention to clients, actively listening to their needs and offering clear guidance to help them find the most suitable membership according to their situation and budget.

I accompanied clients throughout the decision-making and enrollment process, resolving doubts, providing constant follow-up, and facilitating the integration of necessary documentation and forms.

I participated in improving the user experience and contributed to increasing customer conversion.

I developed close and consultative communication with clients, focused on building trust, providing solutions, and promoting a human and efficient service experience.

I worked in a team to provide timely follow-up to prospects and clients, maintaining organized, empathetic, and results-oriented attention.