Pamela Gadea

I am a Zendesk expert consultant with over 10 years of experience in Customer Support, Customer Success, and CX operations, working with SaaS companies, startups, and SMBs in Europe and LATAM.

I work with Zendesk Support, Guide, Explore, and Talk. I help companies implement, optimize, and scale Zendesk so their teams work more efficiently, with clear processes, intelligent automation, and a better end-customer experience. My approach is practical and oriented to the needs and pain points of each company: I don't configure Zendesk "by default", I adapt it to the reality of each team.

How can I help you?

I have worked on both the client side and the operational side (BPO), which allows me to understand the real needs of managers, agents, and executives. I know how to balance speed, quality, and scalability.

I work with clear communication, realistic deadlines, and full transparency. My goal is for Zendesk to become a tool that drives results, not a complex system that no one wants to use.

📍 Market: Spain and Europe

🌍 Languages: Spanish, English, and French

🤝 Available for one-off projects or medium/long-term collaborations

If you are looking for someone who understands Zendesk and the business behind it, speaks your language, and is truly involved in the project, I will be happy to collaborate with you.