Pacome Fanhin

• • Management of multichannel customer relations for the multinational TotalEnergies (incoming/outgoing calls, emails, complaints).

• • Analysis and rapid resolution of technical and commercial requests to ensure a high satisfaction rate.

• • Customer loyalty and enhancement of the brand image through qualitative, professional, and directive-compliant communication.

• • Daily use of advanced CRM tools and rigorous monitoring of individual and collective key performance indicators (KPIs).

I sell electric charging stations for TotalEnergies currently and have been for 5 years.

As work tools, I use hermes, odigo, salesforce, phoenix.

My role consists of explaining the TE product to the client, offering them a quote while reassuring them until the installation of their charging station.

I want this job for 3 or 5 hours a day.