Pablo Priefert

I support e-merchants in implementing dedicated AI agents for customer support and after-sales service, with a clear objective: to reduce support load, improve response times, and automate recurring requests.

I design and deploy AI agents capable of handling concrete cases such as order tracking, return or refund requests, customer complaints, and qualifying after-sales tickets, while respecting business rules and brand tone.

My approach is performance and reliability oriented: custom automations, integration with existing e-commerce tools (CMS, email, messaging, CRM), human supervision, and strict control of AI responses to avoid errors or unauthorized promises.

I am involved end-to-end: needs assessment, definition of after-sales scenarios, prompt design, technical deployment, and continuous optimization of agents in production.

Result: 24/7 customer support, improved customer experience, and internal teams freed from repetitive, low-value tasks.