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Pablo NovalPN

Pablo Noval

Operations & Program Leader · AI · PMO

€400/day
Madrid, ES
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Pablo

I have over 8 years of experience leading large-scale operational programs and infrastructures: from the digital platform that drives Makro Spain's national operations (100K+ daily transactions, €477M in revenue) to managing multi-site programs for Iron Mountain across 9 logistics centers, with direct reporting to C-level and own P&L.
What sets me apart in a freelance project is the combined commercial-operational profile: I engage from the diagnosis or pre-sales phase, develop the business case, lead the implementation, and manage client relationships throughout the entire cycle.
I also apply AI in a real and practical way — not as a tech project, but as an operational decision. I have designed automation pipelines, custom APIs, and internal applications that have reduced costs and delivery times by up to 50% in active programs.
I work well in high-demand environments, with zero tolerance for failure and multiple stakeholders (ESA, multinationals, public sector).
Available for one-off projects, interim management, or recurring collaborations.
  • Spanish

    Native or bilingual

  • Portuguese

    Fluent

  • English

    Fluent

Can work on-site
Madrid (up to 30km)

Experience

  • IRON MOUNTAIN
    Manager of National Operations Programs
    LOGISTICS AND SUPPLY CHAIN
    September 2024 - Today (1 year and 11 months)
    Madrid, Spain
    Management of national operational programs in 9 logistics centers with own P&L and direct reporting to C-level. Commercial-operational profile: development of proposals and business cases in pre-sales, operational onboarding, and senior client relationship management throughout the cycle.
    AI automation implementation: pipelines, custom APIs, and internal applications that reduced costs and delivery times by >50% in active programs. Overall efficiency improvement of +20% across the national network.
    Operations Management Cost Management AI Automation
  • Makro España
    IT Program Manager – Logistics Digital Transformation
    HOSPITALITY
    September 2022 - September 2024 (2 years)
    Madrid, Spain
    End-to-end responsibility for the digital platform supporting Makro Spain's national delivery operations — from web order to last mile. Critical infrastructure: 100K+ daily transactions, €477M in revenue in 2024.
    Coordination of an agile team of 8 people, aligning Engineering, Product, and Business. +15% operational efficiency · –20% time-to-market in releases.
    Program Management Agile method Scrum Digital Transformation
  • European Space Agency
    Technical Program Manager
    AVIATION AND AEROSPACE
    September 2021 - September 2022 (1 year)
    Noordwijk, ZH, Netherlands
    Management of engineering programs at Europe's most demanding test facility. Metrology, thermal, and vacuum testing simulating real space conditions, with zero tolerance for failure. Projects: GALILEO, BIOMASS, PROBA-3.
    Risk Management Stakeholder Management Project Management

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Education

  • Master of Project Management
    Universidad La Salle
    2022
    Master's in Project Management
  • IMF Business School
    2019

Skill set

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