About Pablo
French
Native or bilingual
English
Fluent
Experience
- EVS BroadcastProgram Manager — TransformationOctober 2023 - July 2025 (1 year and 9 months)Led the strategic digital customer experience transformation for EVS through the ViaPortal ecosystem enhancement program.Orchestrated the integration of the Download Area and Documentation Portal, generating annual savings of €150K while improving customer experience.Managed 5 concurrent workstreams, including the Via Licenses module, Keycloak authentication migration, and UI/UX redesign.Led cross-functional teams across CDT, CXT, M&S, and R&D departments to deliver a unified customer portal.Implemented a phased go-live strategy for 6,000+ global users across EMEA, the Americas, and APAC.Established the governance framework and KPIs, resulting in improved customer satisfaction.Coordinated 40+ stakeholders, including C-suite executives, to align business and technical requirements.Promoted AI integration opportunities within the portal ecosystem for an enriched user experience.
- AxeptaSenior Program Manager — ProgramJuly 2022 - December 2023 (1 year and 5 months)Led the complex carve-out and migration of the Ingenico payment processing portfolio to the Axepta infrastructure.Managed a multi-million euro portfolio migration impacting thousands of merchant accounts across Europe.Coordinated 50+ stakeholders across technical, legal, and business teams.Developed comprehensive transition plans ensuring minimal disruption to merchant services.Established risk mitigation strategies and communication frameworks for complex organizational change.
- SESAR Deployment ManagerIT Operations DirectorJuly 2016 - July 2022 (6 years)Directed the IT operations of the organization, coordinating the modernization of the European air traffic management infrastructure.Built and deployed a mature Azure cloud environment supporting critical aviation infrastructure.Implemented RPA and intelligent automation solutions, saving over 2,000 manual hours per year.Led the digital transformation initiative, improving operational efficiency by 40%.Established the IT governance framework and service management best practices.Managed an annual IT budget of €800K+, while reducing operational costs by 30%.
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Education
- Master's Degree inCatholic University of Louvain (UCL)1997Master's Degree in