Pablo Castro Seijo

As a freelancer, I collaborate with MANGO MNG S.A. in the IT Operations and Projects area, supporting the operational continuity of systems and participating in technological initiatives aimed at process improvement in a retail environment. I am responsible for optimizing corporate tools, supporting stores, managing incidents, and projects related to logistics and omnichannel processes, working transversally with different business areas.

Lead and coordinate technological initiatives that improve the company's internal operations. I plan each project from its initiation to its closure, ensuring that objectives, deadlines, and budgets are met. I work closely with technical teams and business areas to implement solutions such as infrastructure updates, automations, or system migrations. I also manage risks, conduct continuous monitoring, and report progress to stakeholders. My focus is on achieving successful projects that bring real and sustainable value to the organization.

Provided Microsoft 365 technical support to users in Italy, efficiently resolving Outlook, Teams, OneDrive, and SharePoint incidents with a focus on service. Managed tickets, configurations, and best practices, ensuring operational continuity and end-user satisfaction.