Freelancer profile translated to English.

Description

I support companies in structured testing of digital processes and user journeys in the German market.

With a psychological background, I analyze websites, forms, and initial user experiences from a real user perspective. I quickly identify ambiguities in user guidance and provide clear, understandable feedback with concrete optimization recommendations.

My focus is on:

– User Journey Testing

– Usability Analysis

– Form and Onboarding Testing

– Process Clarity and Understandability

I work carefully, structured, and solution-oriented – remotely, flexibly, and also for repeated feedback loops.

Industry field of expertise

Languages

Russian
Native or bilingual
German
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Selbstständige Tätigkeit
Customer Support & Organization
DIGITAL AND IT
September 2025 - Today (9 months)
Leipzig, Germany
Tasks:
• Organization and structuring of information
• Communication with customers and contact persons
• Data maintenance and documentation
• Support with administrative tasks
• Scheduling and coordination

Results:
• structured processes
• reliable processing of inquiries
• careful data management
Scheduling Customer Communication Organization Data Maintenance Administrative Support
Kindergarten
Educator
EDUCATION AND E-LEARNING
May 2011 - January 2026 (14 years and 8 months)
Leipzig, Germany
Structured work with parents and families, regular communication, documentation, coordination with teams, and professional handling of sensitive situations.

Calm, solution-oriented approach to challenging situations and a high standard of reliability and professionalism.

I quickly identify ambiguities in processes and provide understandable, structured feedback from the user's perspective.
Organization Customer Communication Process Simplification Documentation Feedback