Oussmani Drame

Welcome customers, advise and prepare coffees and other hot drinks, (Café Coutume) ensure customer satisfaction, provide friendly and efficient service, maintain and respect hygiene, safety and cleanliness standards, manage stock, shelves and availability of products for sale, maintain cleanliness of premises, cash out customers.

Ensured quality customer service for +100 customers/day, compliance with food hygiene standards. Trained and motivated a team of 10 people, strengthening leadership and stress management. Managed complaints and promoted offers, developing customer loyalty skills.

Managed table service and orders in a dynamic environment. Developed a strong sense of interpersonal skills and hospitality in a multicultural setting.