Oussama R.

Assignment within the 'P&C' department, on an application platform for managing underwriting and pricing used by several business lines (Property, Marine, Liability and Construction, etc.).

- Gathering and analyzing business needs for onboarding new underwriting lines.

- Writing user stories and technical-functional specifications.

- Designing and configuring interactive web screens via the internal web application.

- Improving and optimizing underwriting workflows on the platform.

- Data mapping between underwriting data and the back-office system.

- Coordinating API exchanges with pricing engines.

- Technical-functional testing.

- User support and change management.

- Contributing to the evolution of pricing rules.

- Onboarding of underwriting lines onto the target platform, including migration of existing workflows.

- Harmonization of underwriting XML flows between systems to facilitate binding and contract creation in the back-office.

- Automation of the underwriting workflow.

Environment:

Java, Angular, SQL Server, JSON, REST API, Lucidapp, Agile Scrum.

Java, Angular, SQL Server, REST API, Agile Scrum.

Assignment within the CIB ITO unit on an SRM (Service Request Management) tool used by over 7000 users across different business lines (Security Services, Global Banking, Global Markets, etc.).

- Gathering and analyzing business needs from CIB teams.

- Writing technical-functional user stories and monitoring development with French/Indian technical teams.

- Redesigning the Global Banking servicing model with definition of automatic client request prioritization rules.

- Integrating the RMPM client repository through the design of an automated daily data ingestion and control process.

- Scoping a multi-region data archiving project (Europe, APAC, AMER) involving 19 TB of data, in coordination with legal and GDPR compliance teams.

- Organizing and managing UAT campaigns: preparing materials, business coordination, anomaly tracking, and user support.

- Technical-functional testing.

- Post-production technical-functional support and operational KPI monitoring.

- Reduction of manual processes through workflow industrialization and automation of routing rules.

- Improved prioritization of client requests by implementing a classification engine based on TIER and RMPM data.

- Enhanced security of sensitive data exchanges through added controls limiting data leakage risks.

- Optimization of user workflows and operational efficiency through functional enhancements of several SRM platform modules.

- Improved business visibility through the design of a consolidated 'Business Group' view enabling the reconstruction of group hierarchies and parent entities.

Environment:

Java, Angular, Oracle, NATS, REST API, Jira, Bitbucket, Agile Scrum.

A subsidiary of the Mavfriq group, Lelynx.fr is a comparator for insurance and financial products (car, home insurance, motorcycle, energy, etc.).

Assignment within a transverse team to manage the redesign of user workflows, personalization of results, and launch of new products.

- Gathering and formalizing business needs.

- Writing specifications and functional specifications.

- Coordinating development with the technical team.

- Participating in the scoping and launch of the Energy product.

- Managing the redesign of car, home insurance, and motorcycle workflows, with UX optimization and form simplification.

- Designing and validating personalized results pages via a redirection engine (splitter).

- CNIL compliance on cookie and tag management with legal and marketing departments.

- Managing functional testing.

- Monitoring results after production launch.

✔ Redesigned underwriting workflows and personalized results pages, improving offer relevance and conversion.

✔ Reinforced reliability of pricing data through optimized API exchanges with insurers.

✔ Successful launch of the Energy product, contributing to offer diversification and acquisition of new users.

C#, .NET, Oracle, SOAP UI, Postman, JSON, XML, Agile Kanban.