About Oussama
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Experience
- QUANTAApplication Support Technician L2TECHJune 2022 - June 2023 (1 year)Tunis, TunisiaTicket tracking (Notion, ClickUp, Hubspot), customer support, report writing.Responding to emails, client meetings to provide answers and guide users on the platform.Liaising with developers to propose improvements or request details.Developing reports and HealthChecks for various users.
- Caisse Nationale d'Assurance Maladie - TunisieExcel VBA DeveloperBANKING AND INSURANCENovember 2021 - Today (4 years and 9 months)Tunis, Tunisia
- Development of applications under Excel, data analysis, extraction, and transformation.
- Creation of code to automate tasks and processes.
- Reporting, statistics, and reconciliations.
- Technologies: Excel VBA – Oracle Forms – PL/SQL – SQL Developer – MySQL
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Education
- Licence fondamentale en informatique appliquée à la gestionFaculté des Sciences Economiques et de Gestion de Tunis2012Conception et développement d’applications informatiques orientées vers la gestion des entreprises.