Freelancer profile translated to English.
Back to original languageAbout Oussama
Rigorous support technician with a strongrelational and managerial dimension**. Specializing in **local supportand managing hybrid environments (AD/M365). My experience as a Manager allows me to effectively manage stress and conflict situations, while my technical expertise acquired at IBM allows me to automate incident resolution through scripting. Focused onuser satisfactionand SLA compliance. Available immediately.
English
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Casino ShopManager / Store ManagerRETAIL (LARGE RETAILERS)November 2025 - Today (9 months)Paris, France— Customer Service: Reception, advice, and management of complex situations (stress management and conflict resolution).— Level 1 Support: Diagnosis and first-level troubleshooting for checkout systems and payment terminals (POS).
- IBM,Internship after Apprenticeship: Technical Support & AutomationDIGITAL AND ITApril 2024 - October 2025 (1 year and 6 months)• • AWS, IBM Cloud.• • International Customer Support: Technical presentations and support for clients (Switzerland, Germany, India).• • Reliability: Validation of Cloud services to ensure continuity of service in production.
- Fiverr,Freelance Technical SupportJanuary 2021 - November 2023 (2 years and 10 months)• • Direct collaboration with clients to understand their needs.• • Remote diagnosis and resolution of software bugs and application performance issues.• • Regular maintenance and updating of applications.
Recommendations
Be the first to recommend Oussama
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Anglais, Diplôme de Compétence en Langue (DCL - Anglais)Europa Formation2026Anglais, Diplôme de Compétence en Langue (DCL - Anglais)
- Intelligence Artificielle, Sciences des Données et Systèmes Cyber-Physiques et GP (IA2S) Master en Intelligence Artificielle et Multimédia (IAM)Université Paris Est Créteil (UPEC)2024Intelligence Artificielle, Sciences des Données et Systèmes Cyber-Physiques et GP (IA2S) Master en Intelligence Artificielle et Multimédia (IAM)