About Oussama
I’m a Project & Service Delivery Consultant specialized in IT and Energy. I help companies streamline operations, fix billing issues, and improve vendor performance across complex organizations.
I have managed €35M+ IT service contracts, reducing invoice errors and optimizing billing for 500+ entities. I’ve also led international PMO initiatives that increased efficiency and delivered measurable cost savings.
I excel at aligning stakeholders, turning operational chaos into reliable processes, and creating clear, repeatable solutions. I enjoy working on projects where I can bring structure, clarity, and measurable results.
Spanish
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Madrid (up to 50km)
Experience
- Management SolutionsSenior Consultant | Billing & IT Service Delivery ManagerOctober 2024 - Today (1 year and 8 months)Madrid, Spain• Own end-to-end IT billing and service delivery operations for a multinational energy group, managing vendors under a €35M+ annual contract.• Act as primary coordination point between IT, Finance, Legal, and external providers, ensuring service compliance, cost accuracy, and SLA adherence.• Management of projects related to the rollout of new services within the billing and service management platform, defining timelines, dependencies, and delivery milestones.• Oversee intercompany cost allocation for 500+ entities, ensuring financial transparency and audit readiness.• Prepare and present quarterly executive-level reports to C-suite stakeholders on budget execution, risks, and operational performance.
- Management SolutionsConsultant | IT Operations & Purchase to Bill CoordinatorFebruary 2023 - October 2024 (1 year and 8 months)Madrid, Spain• Managed end-to-end processing of 300+ annual purchase orders and 800+ material receipts for IT services, ensuring 100% alignment with vendor contracts.• Implemented additional control layers in PO and invoice matching, reducing manual errors and cutting processing time by 20%.• Led automation initiatives to transform manual processes using SAP and Power Automate.• Worked closely with IT, Finance, and Legal teams to standardize operational workflows and improve governance across IT spend.
- Management SolutionsTechnology Transformation PMO ConsultantFebruary 2022 - February 2023 (1 year)Madrid, Spain• Supported digital transformation as part of the PMO of a large project involving the conceptualization and implementation of advanced technological solutions.• Coordinated integrated system testing and UAT activities, ensuring compliance with IT governance standards.• Delivered bi-weekly progress and risk reports to the CIO, supporting decision-making at executive level.
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Education
- Master in Business Consulting & EnergyComillas Pontifical University ICAI-ICADE2024Master in Business Consulting & Energy
- Double BSc. Chemical and Energy EngineeringKing Juan Carlos University2022Double BSc.
Certifications
- Google Project ManagementGoogle2024