Freelancer profile translated to English.

Description

Specialized health benefits manager with experience in mutual insurance back-office and customer relations.

I support health organizations, mutuals, and insurance companies in managing their daily operations, ensuring both case processing and the quality of member relations.

🔹 Processing of health benefit files (reimbursements, rejections, anomalies)

🔹 Management of third-party payment and Noémie flows

🔹 Analysis and resolution of complex cases

🔹 Member relations (email, phone, request follow-up)

🔹 Back-office management and data updates

Rigorous and autonomous, I am capable of handling large volumes while guaranteeing a reliable and quality service.

Available for operational support, team reinforcement, or outsourcing missions.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Génération,
Health Expenses Manager
July 2019 - October 2025 (6 years and 3 months)
Lisbon, Portugal
Contribution to improving service quality and supporting policyholders in understanding their coverage.
Reimbursement management, Insured relations, Health mutual insurance, File processing, Consulting in general
Banque Régionale de Solidarité,
Personal Customer Advisor
July 2016 - June 2018 (1 year and 11 months)
Dakar, Senegal
Structuring, analysis, and presentation of loan applications (consumer credit, mortgages, etc.).
Analysis of customer solvency, risk assessment, and compilation of financing files.
Follow-up and retention of a client portfolio, personalized advice on banking products and services, processing of routine operations, and handling of complaints.
Risk analysis, Credit granting, Customer loyalty, CRM, Portfolio management
Banque Régionale de Solidarité,
Receptionist
June 2014 - February 2016 (1 year and 8 months)
Dakar, Senegal
Back-office management: administrative processing, transaction monitoring, archiving. Participation in improving reception procedures and customer satisfaction.