Oumou Kalsoum Ndaw

I ensure the reception of patients and the management of calls, while ensuring the organization, updating of medical files and administrative coordination of appointments.

My role consists of offering fast and courteous service to customers, managing transactions and the cash register, while maintaining a clean, safe and well-organized work environment.

Reception and Customer Service: Handling incoming calls, filtering, directing clients and managing requests with professionalism and diplomacy.

Administrative and Agenda Management: Scheduling appointments, coordinating calendars, processing mail (physical and electronic) and tracking client files.

Data Entry and Billing: Rigorous entry of client information into the internal system, updating databases and support for the preparation of administrative documents.