Oumayma Baggad

Customer Success Manager in a SaaS environment, I support SMB to enterprise companies with their onboarding, activation, and customer follow-up challenges.

I focus on implementing fluid and high-performing user journeys, as well as their continuous optimization to improve engagement and retention.

I have particular expertise in Intercom, especially in creating guides, structuring in-app journeys, and using AI features to automate and enhance the customer experience.

I have had the opportunity to support various clients such as Shiseido, Leboncoin, Oscaro, Clarins, Caudalie, Typology, M6, and Cabaïa, on customer experience, onboarding, and journey optimization issues.

Also proficient with Zendesk and Gorgias, I quickly integrate into your tools to effectively manage customer experience and support operations.

My goal: to create simple, effective, and impact-oriented experiences.