Freelancer profile translated to English.
Back to original languageAbout Oumar
Through my experience in IT proximity support and thanks to the various missions I have carried out for different clients, I am confident in my ability to quickly adapt to new challenges. I would be delighted to collaborate with you, so don't hesitate, let's move forward together :)
French
Native or bilingual
English
Conversational
Can work on-site
Pantin (up to 15km)
Experience
- PROLIVALFREELANCE PROXIMITY SUPPORT N2TECHJune 2022 - Today (4 years)Colombes, France• Provide multi-channel technical support (on-site and remote) to optimize agency performance and ensure customer satisfaction.• Handling, Monitoring, and Processing tickets with EasyVista.• Install, configure, deploy, and replace workstations, smartphones, and tablets, ensuring their secure integration and compliance with standards.• Mass renewal of IT equipment.• Involvement in arrival and departure procedures for employees.• Management of landlines with Teams Admin, mobile lines with Bouygues.• Management of meeting rooms.• Liaison between users and service providers/software editors such as Dell, Autodesk, Sogelink.• Manage IT stock and coordinate package shipping with UPS to ensure optimal equipment availability for about fifty agencies in France and reduce logistics times.
- KPMG FranceDeployment Support TechnicianCONSULTING AND AUDITSJune 2021 - July 2021 (2 months)Courbevoie, FranceVIP user support, Imaging, W10 Migration Project, Appointment Scheduling, Kiosk, Workstation Preparation, Incident Management
- PROLIVALN2 VIP SUPPORT, DEPLOYMENTJune 2021 - June 2022 (1 year)MULTI-CLIENT IT SERVICES COMPANY• User support, Kiosk, Workstation Preparation, Incident Management at Club Med, KPMG.• Full Deployment, IT equipment renewal for the Ministry of Finance, Daccueil, Puressentiel, Proserve.
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Education
- VOCATIONAL TRAINING CERTIFICATE IN ELECTRONICS AND DIGITAL SYSTEMSLYCEE GUSTAVE FERRIE2016Option Télécom & Réseau Initiation Informatique et Réseaux
- HIGHER NATIONAL DIPLOMA IN IT SERVICES FOR BUSINESS - INFRASTRUCTURE, SYSTEMS, AND NETWORKSCFA INSTA2018Alternance
Certifications
- MTA 98-349 Windows DesktopsSKILLSUP2021