Freelancer profile translated to English.
Back to original languageAbout Oumaima
Hello,
I am Oumaima, a freelance specialist in customer relations and remote assistance, passionate about digital technology and new technologies.
With over 5 years of experience in customer service, particularly at Solutions30 for Bouygues Telecom, I have developed solid skills in communication, listening, customer request management, and problem-solving.
I can assist you with several tasks:
- Email and messaging management
- Customer service and support
- Responding to customer requests
- Administrative task tracking and organization
- Virtual assistance and remote support
I also have a background in computer networks, which allows me to quickly understand digital tools and easily adapt to different work environments.
Serious, organized, and responsive, I make it a point of honor to provide quality work and fluid communication.
I look forward to discussing your needs with you.
💬 Customer support (after-sales service, chat, email, phone)
📄 Data entry, content management
📧 Emailing, newsletters, responding to reviews
💻 First-level technical support
🛍️ Help with managing online stores (Etsy, Shopify…)
I am based in France, available remotely, and always motivated to collaborate on human and effective projects!
French
Fluent
Arabic
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Musique & MaxReception and administrative management officerJanuary 2025 - August 2025 (7 months)Longueuil, CanadaAs an administrative assistant and receptionist at a music school, I was responsible for the daily management of reception and the administrative follow-up of students and teachers.My duties included:
- Physical and telephone reception of students and parents
- Handling calls and scheduling appointments for lessons
- Organizing and planning student and teacher schedules according to their availability
- Managing billing and payment tracking
- Sending and managing emails (information, internal and external communication)
- Tracking registrations and administrative files
- Organizing the musical instrument repair schedule
This position allowed me to develop strong skills in organization, administrative management, customer relations, and communication. - Société RFT ConsultingRepresentativeMarch 2021 - February 2023 (1 year and 11 months)Tunis, TunisiaHandle requests from technicians for fiber optic installations (FTTH)Manage complaints and communicate with customers for satisfaction• Process applications by email (Microsoft Outlook)• Plan, schedule, and track the execution of technicians' actions and interventions• Process insurance claims for damages caused by technicians• Manage the financial aspect of the project to ensure project profitability (Recap).• Organize customer appointments: present sales pitch, handle objections.• Create and update customer accounts in the database.• Handle incoming calls from operational staff, providing technical support.• Program equipment, install it based on customer needs. Troubleshoot:perform necessary repairs. Set up and train customers on usage, provide manuals if applicable.
- Direct Line Groupe, UMANLINK GroupCustomer advisorSeptember 2017 - February 2021 (3 years and 5 months)Tunis, Tunisia• Handle requests and needs of Bouygues Telecom• Analyze customer requests• Manage technician schedules• Resolve technical issues encountered by technicians• Manage communications via email, mail, and write reports for Bouygues Telecom• Handle Back-office activities.• Respond to customer requests by phone, email, or chat, providing personalized advice tailored to their needs.• Develop commercial offers adapted to customer situations and needs, present solutions, establish contracts.• Make follow-up calls for file tracking or to respond to a customer request made online.• Schedule appointments with advisors in agencies, update the schedule.• Welcome and assist customers, respond to inquiries about products, promotions, and company policies.
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Education
- Applied degree in computer network technologyHigher Institute of Management Informatics of Kairouan, Tunisia2017
- Baccalaureate in Technical SciencesHannibal High School Ariana, Tunisia2014baccalauréat Science technique
Certifications
- TCF QuebecInstitut français2022
Skill set
Categories
- Other