Oulaya B.

As a Call Center Manager, I have gained extensive experience in training and coaching agents. Additionally, I have been heavily involved in commercial negotiations with clients and in setting up projects.

For the past five years, I have gained extensive experience as a freelancer in the sales and customer service industry. In my role as general manager, I was responsible for managing and optimizing various operational processes. My responsibilities were diverse and included, among other things, coaching and training teams, setting up and delivering training, achieving and monitoring targets, and implementing effective sales strategies. Thanks to my hands-on mentality and people management skills, I was able to achieve results while simultaneously increasing customer satisfaction and team motivation.