About Oulaya
Dutch
Native or bilingual
English
Fluent
Experience
- Profit ShareGeneral ManagerTELECOMMUNICATIONSSeptember 2014 - May 2020 (5 years and 8 months)Arnhem, NetherlandsAs a Call Center Manager, I have gained extensive experience in training and coaching agents. Additionally, I have been heavily involved in commercial negotiations with clients and in setting up projects.
- FreelancerGeneral ManagerMay 2020 - Today (6 years and 1 month)For the past five years, I have gained extensive experience as a freelancer in the sales and customer service industry. In my role as general manager, I was responsible for managing and optimizing various operational processes. My responsibilities were diverse and included, among other things, coaching and training teams, setting up and delivering training, achieving and monitoring targets, and implementing effective sales strategies. Thanks to my hands-on mentality and people management skills, I was able to achieve results while simultaneously increasing customer satisfaction and team motivation.
Recommendations
Be the first to recommend Oulaya
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- DiplomaAvans University of Applied Sciences2004Communicatie Management