Freelancer profile translated to English.

Description

20 years of experience in IT Project Management, integration and deployment of digital solutions (national and international), I have strong experience in project management in Network Infrastructures, Customer Relations (Contact Centers, Omnichannel Platforms, xbots) and the deployment of applications and Infrastructures.

Languages

English
Fluent
French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Sopra Steria Conseil IM
Senior Manager
DIGITAL AND IT
March 2019 - January 2020 (10 months)
Meudon
 For SNCF – Migration Factory
As Director of Operations

Operational Management of the team
Monitoring of the budget, Steering Committees and Project Committees
Coordination of Activities
Point of Contact between the migration teams and the governance of the SNCF Factory migration
Point of Contact with the CDS (Service Center)

Theme: Cloud AWS Azure, DevOPS, Agile
Project Direction Team Management Agile Method
Société Générale
Telephony and Contact Center Manager for the International Subsidiaries of Société Générale
BANKING AND INSURANCE
September 2017 - March 2019 (1 year and 6 months)
Courbevoie, France
As Director of Phone Banking Projects

Global Management of Contact Center Projects and Multi-Country Multi-Entity Channels
Customer relationship management at C-Level (CEO, Deputy CEO, CIO)
Team management
Construction and Monitoring of the Annual Roadmap
Sales of Missions and Products
Participation or animation of Project Steering Committee instances Visual Management

Themes: Contact Center, SMS, Mail, Chatbot, Genesys, Agile,
Team Management Project Management
Société Générale
Project Direction
BANKING AND INSURANCE
June 2013 - March 2019 (5 years and 9 months)
75015
Deployment of Banking Application for the subsidiaries Côte D’Ivoire, Senegal, Cameroon
Integration of new banking functionalities: ATM withdrawal by mobile, Invoice payment
Complex Multi-Business Multi-Country Multi-Entity Project Management
Transfer of Know-How

Themes: Mobile Application, Invoice Payment, Wallet, New Payment Models.