Freelancer profile translated to English.

Description

Oualid KDAH, 6 years of professional experience as an AMOA consultant. I am passionate about providing innovative solutions to functional challenges and have always been motivated by the opportunity to improve processes and systems for my clients, seeking new challenges that allow me to develop my skills and bring real added value.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Rennes (up to 10km), Bordeaux (up to 10km), Le Mans (up to 10km), Niort (up to 10km)

Groupe BPCE
Functional Support and Change Management Officer
BANKING AND INSURANCE
August 2020 - February 2024 (3 years and 7 months)
Paris, France
o Continuous monitoring of systems to proactively detect potential issues, enabling preventive action to maintain system stability and performance.

o Efficient reception and management of user-reported queries and incidents, ensuring a prompt and adequate response to their needs.

o Backlog processing, including both incidents and requests, by prioritizing tasks to optimize resolution and minimize impact on operations.

o Implementation of action plans for optimizing reported tickets, aiming to reduce the frequency of recurring problems and improve user satisfaction.

o Drafting and updating procedures and solutions, facilitating knowledge sharing within the team and with end-users.

o Rigorous tracking of the status and progress of reported bugs, ensuring transparent communication with stakeholders and effective resolution.

o Constant interaction with users and technical teams to coordinate resolution efforts, improving collaboration and support efficiency.

o Calculation and monitoring of key performance indicators, such as average incident backlog age, resolution time, and open/closed incident ratio, allowing for continuous evaluation and improvement of support quality.

o Organization of weekly meetings for incident processing monitoring, based on calculated performance indicators, to ensure continuous improvement and a response adapted to observed trends.
ServiceNow Incident Management Incident Resolution KPI Monitoring KPI Management KPI Analysis KPI Definition
Sephora
Functional Testing Analyst
FASHION AND COSMETICS
August 2018 - August 2020 (2 years and 1 month)
Paris, France
- Design of test plans on Xray, based on User Stories, to ensure complete and effective test coverage of new features.

- Preparation of test data sets (JDD) using SQL queries, allowing simulation of real usage scenarios for testing.

- Rigorous execution of test plans to identify deviations from functional requirements and ensure the quality of deliverables.

- Creation and reporting of bugs on JIRA, ensuring accurate documentation of defects and facilitating their consideration by development teams.

- Close monitoring of bug correction by developers, ensuring their resolution within deadlines and satisfaction of quality criteria.

- Performance of regression tests (TNR) to ensure that new updates do not negatively affect existing functionalities.
X-ray Test Data SQL Oracle SQL Developer Atlassian JIRA Regression Testing Bug Management Bug Tracking