Oualid Benabid

Team Leadership: Manage a team of Business Analysts, Product Owners, and Developers, overseeing the full lifecycle of technical projects and marketplace integrations.

Internal Tool Development: Built custom back-office applications using Python (Flask/Streamlit) to centralize data, automate sales projections, and implement ML models for B2B customer segmentation.

AI & CX Optimization: Integrated NLP-based logic for callbots and self-care modules to automate responses for high-volume customer topics.

Custom ERP Architecture: Managed the end-to-end development of an internal HR ERP and activity tracking system for the Morocco office.

Marketplace Integration: Spearheading the creation of a proprietary engine to automate product data sync for global Amazon and eBay stores.

E-commerce Strategy: Managed the launch and roadmap for Peugeot, Citroën, DS, and Opel accessory e-shops and e-commerce websites.

Product Launch: Directed landing page creation, catalog integration, and functional testing for the Citroën AMI and Opel Rocks-e digital launches.

Strategic Planning: Partnered with global stakeholders to define product vision, feature prioritization, and growth strategy.

Tender Business: Created business procedures and assisted in developing custom tools for tender operations.

Managed eBay store operations for UK, DE, and FR markets, hitting growth objectives through data-driven inventory management. Analyzed customer metrics and executed promotions to maximize weekly sales and overall performance.