Freelancer profile translated to English.
Back to original languageAbout Othmane
🚀 Senior AMOA Consultant & IT Project Manager
With over 7 years of experience in the definition, delivery, and RUN of complex information systems.
I support the business and technical management of large organizations (**Ministry of the Interior, CNSA, SNCF, SFR, RMC Sport**) in transforming their needs into high-performance digital solutions (applications, web platforms, CRM).
My Expertise:
- 🎯 **Definition & Analysis**: Facilitating business workshops, gathering requirements, mapping target processes, and writing functional specifications (SFG / User Stories).
- 🧪 **Functional Acceptance Testing**: Designing test strategies, test plans, qualifying and tracking issues until go-live (UAT).
- đź“Š **Steering & PMO**: Managing roadmaps, budget tracking, multi-stakeholder governance, and risk management.
Tools & Methodologies mastered:
- **Management / Agile**: Jira, Confluence, Scrum, V-Model.
- **Data & CRM**: Salesforce, Tableau, Excel (advanced).
- **Collaboration**: Teams, SharePoint,
My strong adaptability allows me to quickly integrate into any team and context (Telecoms, Media, Public Sector) to provide concrete solutions and secure your timelines.
Let's discuss your projects!
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Nice (up to 50km)
Experience
- Caisse nationale de solidarité pour l'autonomieAMOA SIPUBLIC SECTORMarch 2025 - Today (1 year and 5 months)Paris, FranceAMOA SIin conjunction with the Project Manager and the business referent, in close collaboration with the pilot MDPHs and the development/realization team:Contributes to
- organizing, coordinating, and facilitating design workshops for the SIE.
- organizing and coordinating the production of backlog items: refining, breaking down business needs and backlog items, defining acceptance criteria
Contributes to iteration-level planning: defining objectives, prioritizing items.Assists the SIE business referent:- Eliciting requirements
- In formalizing and tracking requirements with business experts;
- In qualifying the delivery of backlog items committed by the realization team (testing each delivered item declared complete);
- In tracking issue resolution.
In collaboration with change management leads:- Provides functional and technical support to enable the team to adopt the SIE autonomously.
- Contributes to organizing and facilitating SIE adoption sessions.
In collaboration with the Project Manager:- Acts as a consultant to enable continuous improvement of the processes for gathering requirements, designing, and validating backlog items.
- Contributes to structuring user feedback to improve the product and user experience
AI Prototyping: Redesign and functional prototyping of a complex IS (SIEval at CNSA) using Google AI Studio, accelerating the validation of user journeys and AI use cases. - WalterlearningAI Project ManagerEDUCATION AND E-LEARNINGFebruary 2025 - April 2025 (2 months)Paris, France
1. Product Innovation & Generative AI
Focus: Improving learning experience and content automation.Automated Content Generation (LMS):- Design and deployment of tools for generating MCQs and fill-in-the-blanks.
- Implementation of an automated correction system for written and free-text exercises.
- Development of on-demand exercise generation features.
- "Ask Anything" Project:
- Technical leadership of the build in collaboration with MagicLemp.
- Operational implementation of the solution within the Walter Learning ecosystem.
2. Operational Excellence & Support
Focus: Technological migration and performance management.Support Ecosystem Redesign:- Structuring migration from HubSpot to Freshworks.
- Technical configuration: duplication of CSM email flows and automation of escalation rules.
- Conversational AI: Integration of the Klark solution on Freshworks to optimize responses.
- Quality Management:
- Definition and monitoring of critical KPIs (NPS, Service Level Agreement).
3. Sales Operations & Quality
Focus: Commercial monitoring and compliance.**Quality Monitoring**: Deployment of Diabolocom for analysis and monitoring of commercial interaction quality.4. Strategy & Funding
Focus: Economic viability of AI development.**Financial Engineering**: Study and preparation of BPI grant applications for funding AI innovation projects. - SNCF VoyageursApplication AMOATRANSPORTATIONJuly 2024 - March 2025 (8 months)Saint-Denis, FranceOn assignment at SNCF Voyageurs as an AMOA for the SPID program (+ security, + performance, + simplicity, + modernity) and the complete overhaul of the site management related maintenance application ecosystem.Requirements Definition:
- writing expressions of need
- creating mockups
- writing SFGs
- facilitating workshops
- committee meetings
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Education
- Master in Digital Marketing and Project ManagementSKEMA Business School2021
Certifications
- Google AnalyticsGoogle2021
- Google AdsGoogle2021