Freelancer profile translated to English.
Back to original languageAbout Othmane
N1/N2 IT Support Technician with over 8 years of experience in large enterprise environments. Solid experience in user support, incident management, Active Directory administration, Microsoft 365, SCCM and Azure AD, as well as workstation deployment and imaging. Accustomed to corporate environments, recognized for excellent service orientation, teamwork, and adaptability.
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Technical Skills:
Operating Systems: Windows 10, Windows Server (2012, 2016, 2019), Linux (Debian 12, Kali Linux).
Administration: Active Directory, GPO, Azure AD (Microsoft Entra ID), Microsoft Identity Manager, Adaxes, LAPS
Microsoft 365: creation and configuration of Outlook profiles, shared mailbox management, access delegation, signature configuration, PST file management (export, import, and archiving), Teams meeting and calendar management, and OneDrive and SharePoint synchronization troubleshooting.
Workstation Deployment and Management: SCCM (application deployment, workstation imaging via PXE).
Network: Cisco router and switch configuration, VPN, DNS, DHCP, Proxy, WiFi, VLAN, PfSense Firewall.
Virtualization: VirtualBox, VMware, Hyper-V
Monitoring & Automation: Bash Scripts, Ansible (playbook), Nagios, WhatsUp Gold
Backup and Restore: AOMIE, Acronis, DirSync Pro
Printers: Installation, patching, local and network configuration, and badge authentication
Telephony: Mobile device enrollment (iOS, Android)
Remote Access: TeamViewer, AnyDesk, SCCM Remote Control, ScreenConnect, TIGHT VNC
ITSM & Support Tools: ServiceNow, OASIS, GLPI
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- BOUYGUES CONSTRUCTIONIT Support TechnicianARCHITECTURE AND URBAN PLANNINGApril 2025 - December 2025 (8 months)Guyancourt, France⁕ Incident and request management via the OASIS ticketing tool, in person and remotely⁕ User, group, and workstation account administration via Active Directory and Azure AD / Intune⁕ Workstation preparation, configuration, and management⁕ Enrollment and configuration of mobile devices (iOS, Android) via Intune⁕ Microsoft 365 Support: Outlook configuration, shared mailbox management, access delegation, PST archiving⁕ Troubleshooting incidents related to OneDrive, SharePoint, and data synchronization⁕ Network Support: VPN, WiFi, Proxy, network resource access, and MFA⁕ Hardware and software maintenance of workstations (Windows, drivers, hardware components)
- Primonial (groupe Crystal)IT Support TechnicianPUBLIC SECTORMarch 2025 - April 2025 (1 month)⁕ Migration of user accounts to Microsoft 365 using the On Demand Migration tool⁕ Post-migration user support and troubleshooting of incidents related to the Microsoft 365 environment, such as Outlook (profile configuration, connection troubleshooting, shared mailbox management, signatures, access delegation), as well as OneDrive and SharePoint synchronization troubleshooting⁕ Configuration of resource access (WiFi, VPN, Proxy, storage servers)⁕ Enrollment and configuration of mobile devices (iOS, Android)
- AFRICA GLOBAL LOGITICIT Support TechnicianLOGISTICS AND SUPPLY CHAINJanuary 2024 - December 2024 (11 months)Métropole du Grand Paris, France⁕ Incident and request management via the ServiceNow ticketing tool⁕ User account administration via Microsoft Identity Manager and Microsoft Entra ID (Azure AD)⁕ User support and troubleshooting of incidents related to Microsoft 365 and network (Ivanti VPN, Proxy, DNS, MFA)⁕ Workstation imaging, preparation, and configuration⁕ User assistance with business applications⁕ Citrix Workspace support (Level 1) in collaboration with infrastructure teams⁕ Enrollment and configuration of mobile devices (iOS, Android)⁕ Installation, configuration, and support of network printers (Printix)⁕ Support and maintenance of meeting room equipment
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Education
- Master's in Computer Science, Mathematics and Computer ScienceUniversity of Oran Es-Sénia2015Master en informatique, Mathématiques et informatique
- Bachelor's Degree, Computer and Information Sciences and Related ServicesUniversity of Oran Es-Sénia2012Licence, Sciences informatiques et de l''information et services apparentés
Certifications
- CCNA ROUTING & SWITCHING 1: INTRODUCTION TO NETWORKINSIM2016
- CCNA ROUTING & SWITCHING 2: ESSENTIALINSIM2016