Freelancer profile translated to English.
Back to original languageAbout Othman
Expert Dynamics 365 CE & Power Platform, I support companies in the design and implementation of high-performance and scalable CRM solutions. With 10 years of experience, I work on global deployment projects as well as targeted consulting, architecture, or support needs.
My expertise covers the entire Microsoft ecosystem:
Dynamics 365 CE (Sales, Customer Service, Marketing...): needs analysis, functional and technical design, configuration, plugin development, JavaScript, PCF (React/Fluent UI).
Power Platform: Power Apps (Model-Driven), Power Automate (complex flows & integrations), Power FX, Power BI (reporting).
Integrations and architecture: Azure Functions, Service Bus, microservices, Graph API, Dataverse, ERP and third-party system integrations.
ALM & DevOps: lifecycle management with Azure DevOps, CI/CD, test automation with EasyRepro.
I bring real added value by combining technical expertise, architectural vision, and the ability to simplify complex concepts for business teams. I enjoy working closely with clients, training teams, and building robust, user-oriented solutions aligned with the company's strategy.
In parallel, I am involved in innovative topics such as Copilot Studio and the integration of AI into CRM processes, to help organizations leverage the latest Microsoft advancements.
Whether it's to frame a project, audit an implementation, develop custom solutions, or manage a complex integration, I put my experience at your service to transform your CRM challenges into concrete and measurable results.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Hitachi SolutionsLead Consultant Microsoft Dynamics CE/PPOctober 2022 - Today (3 years and 10 months)Paris, France• (Distribution - Team Management - Client Support - Technical and Functional Referent for the Marketing module - Writing functionalities and use cases - Technical and functional documentation. - Participation in identifying solution bugs with the Microsoft Dynamics development team - Definition of development rules - Introducing developers to GitHub Copilot - Introducing the client to Copilot Studio - Participation in deployment strategy - Implementation of client requirements (Plugins, Power Automate, PCF, Custom Workflow, Web API, JS, Azure DevOps, Scripts, Azure Functions, Copilot Studio, Azure DevOps Pipelines)
- INETUMSenior Consultant Microsoft Dynamics CRM 365January 2022 - October 2022 (9 months)Boulogne-Billancourt, FranceCetim: Technical and Functional:Client Support(Electricity Distribution) - Preparation of POC scenarios - Responding to client requirements
- HLi Tunisie (Inetum Tunisie)Consultant Microsoft Dynamics CRM 365October 2019 - December 2021 (2 years and 2 months)Tunis, Tunisia• Cetim France (Public Sector) Microsoft Dynamics CRM Cloud: - Specific development (Plugin, Flow, Custom Workflow, Web API, JS, Power Platform, SSIS, Script) and configuration - Client Support
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Education
- Diplôme d'ingénieur en science de l'informatiqueESPRIT2018Diplôme d'ingénieur en science de l'informatique
- Baccalauréat Sciences informatiquesLycée ElAttarine2012Baccalauréat Sciences informatiques