Freelancer profile translated to English.

Description

I am a forward-thinking professional with a strong background in tech and a deep passion for artificial intelligence and emerging technologies. Specializing in operations - whether revenue operations, managed services, or key XaaS models - I have collaborated with CAC 40, NASDAQ, and DAX clients, and worked alongside some of the biggest players in the tech industry.

Franco-Moroccan based in the Paris region, I am driven by the desire to advance technology in Europe, Africa, and other emerging markets, building bridges between continents to foster innovation and sustainable growth. My interest in politics, geopolitics, psychology, and history provides me with a multidisciplinary perspective that enriches my commitment to delivering impactful solutions on a global scale.

I am convinced that technology can transform communities, and I am always ready to engage in ambitious projects that push boundaries and generate tangible, sustainable value.

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Infrastructure Outsourcing (IO)
Operations Manager
CONSULTING AND AUDITS
February 2013 - October 2017 (4 years and 8 months)
Paris, France
Responsible for IO operations for various clients: managing escalations across 20,000 servers in 50 countries, process optimization, automation, reporting, supplier management, PMO and on/offshore teams. Budget planning, billing, financial modeling, and sales support for multi-million euro contracts.
Managed Services
Senior Service Delivery Manager
MECHANICAL ENGINEERING
November 2017 - October 2021 (3 years and 11 months)
Paris, France
Senior SDM for France and the Middle East: 7 direct reports, 60 indirect. Managed on/offshore teams, budgets, client relations, and strategic committees. Achieved green SLAs within 1 year. Quarterly upsells, scope extensions, transformation projects, and mentoring of junior SDMs.
Adjust
Operations Director
SOFTWARE PUBLISHING
November 2021 - December 2024 (3 years and 1 month)
Berlin, Germany
Operations Director at Adjust, responsible for planning, coordinating multidisciplinary teams, and quality. Implemented optimized processes, risk and compliance management. Led strategic projects, negotiated with suppliers, and maintained transparent communication to support growth and team engagement.