Osmar Rivas

• Configuration and maintenance of routers, switches, ONUs and OLTS (MikroTik, Huawei, VSOL, C-Data, American PON).

◦ • Support for residential and commercial clients in software and hardware incidents.

◦ • Incident management through ticketing tools.

◦ • Performance in support, administration, and technical sales areas.

• Maintenance and monitoring of enterprise network infrastructures.

◦ • Network management using Zabbix, UISP, DUDE, CnMaestro, Mimosa Cloud, and PowerCode.

◦ • Ensuring service continuity in critical environments.

◦ • Support and implementation of VoIP services over PBX.

Maintenance and monitoring of enterprise network infrastructures, Network management using Dude, AirControl and other monitoring tools, Reception and management of calls through switchboard for technical support, Development of technical and operational process documentation, Stock control and inventory management through Delsol Technical support to installers and assistance in field configurations.