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Orquidea MartinezOM

Orquidea Martinez

Virtual Assistant, Industrial Engineer, Agent

€125/day
El Progreso, HN
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Orquidea

Hello, my name is Orquidea, I am an Industrial Engineer and Master in Business Administration with a focus on Finance with experience in call centers, process engineering, and social media management.
The positions I have held throughout my professional life have allowed me to develop and acquire more skills to solve problems; I have always stood out for being proactive, efficient, dynamic, and organized, which are described from the most recent to the oldest below:
1. General Manager of Call Center: Direction and control of goals, evaluation of call quality of Customer Service and Sales agents (both with remote and in-person agents), managing the company's administration, in turn, managing social networks creating content (using Adobe Photoshop and Illustrator), and advertising for them.
2. Process Engineer of Vehicle Harness Factory: Read and analyze the plans of a harness, to make the step-by-step and elaborate the master harnesses for the production lines.
3. Process Engineer of chain of stores: Improvement in the processes of production lines in the areas of labeling, billing and auditing for the taking of times and efficiency of the processes, designing the facilities in Sketchup to implement the improvements in the program. In turn, Industrial Safety and Hygiene projects were developed for all warehouses, offices and kitchen as safety and occupational health signage, with their respective manuals, among others.
4. Coffee Exporters: Reception and quality control of wet, washed and dry coffee, controlling the inventories of warehouses and coffee hoppers with the different qualities and mixtures. In addition to implementing everything related to industrial safety and occupational health. Likewise, design the entire production plant, storage and offices in Sketchup to develop storage space improvements.
Best Regards,
Orquidea Martinez
  • Spanish

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Hispanos de Exito LLC
    General Manager of Call Center
    November 2019 - November 2022 (3 years)
    Direction and control of goals, evaluation of call quality of Customer Service and Sales agents (both with remote and in-person agents), managing the company's administration and finances, in turn, managing social networks creating content (using Adobe Photoshop and Illustrator), and advertising for them, among others. I also held the position of sales agent.
  • Empire Electronics
    Process engineer
    December 2018 - November 2019 (11 months)
    Responsible for the production process from raw material to finished product of vehicle harnesses, involved in the purchase of materials, production process and quality control and personnel management. Read and analyze the plans of a harness, to make the step-by-step and elaborate the master harnesses for the production lines, as well as the improvement of the processes for the correction of the boards with their respective fixtures.
  • Almacenes El Compadre
    Process engineer
    April 2017 - November 2018 (1 year and 7 months)
    El Progreso, YO, Honduras
    Responsible for the improvement processes in the production lines in the areas of labeling, billing and auditing, using KPI's for the measurement of quality, delivery times and total efficiency of the process.

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Education

  • Master's degree, Administración y gestión de empresas
    Universidad Privada de San Pedro Sula - USAP
    2022
    Master's degree, Administración y gestión de empresas
  • Grado en Ingeniería, Ingeniería industrial
    Universidad Tecnológica Centroamericana
    2014
    Grado en Ingeniería, Ingeniería industrial

Skill set (12)

Categories

  • Other