Orquidea Martinez

Hello, my name is Orquidea, I am an Industrial Engineer and Master in Business Administration with a focus on Finance with experience in call centers, process engineering, and social media management.

The positions I have held throughout my professional life have allowed me to develop and acquire more skills to solve problems; I have always stood out for being proactive, efficient, dynamic, and organized, which are described from the most recent to the oldest below:

1. General Manager of Call Center: Direction and control of goals, evaluation of call quality of Customer Service and Sales agents (both with remote and in-person agents), managing the company's administration, in turn, managing social networks creating content (using Adobe Photoshop and Illustrator), and advertising for them.

2. Process Engineer of Vehicle Harness Factory: Read and analyze the plans of a harness, to make the step-by-step and elaborate the master harnesses for the production lines.

3. Process Engineer of chain of stores: Improvement in the processes of production lines in the areas of labeling, billing and auditing for the taking of times and efficiency of the processes, designing the facilities in Sketchup to implement the improvements in the program. In turn, Industrial Safety and Hygiene projects were developed for all warehouses, offices and kitchen as safety and occupational health signage, with their respective manuals, among others.

4. Coffee Exporters: Reception and quality control of wet, washed and dry coffee, controlling the inventories of warehouses and coffee hoppers with the different qualities and mixtures. In addition to implementing everything related to industrial safety and occupational health. Likewise, design the entire production plant, storage and offices in Sketchup to develop storage space improvements.

Best Regards,

Orquidea Martinez