About Orphée
French
Native or bilingual
Experience
- Mutuelle SantéNational Customer Relationship ManagerBANKING AND INSURANCEAugust 2021 - December 2025 (4 years and 4 months)Belfort, FranceDevelopment of Member Services and Multi-channel Sales. Procedures and strategy. Study of Prospect-Client Journeys and Experience. Recruitment - Management - Team Supervision.
- TéléperformanceSRC Platform Manager (RPA)ENERGY AND UTILITIESJune 2021 - August 2021 (2 months)Belfort, FranceSupervision of teams for 160 employees. Multi-channel platform for EDF HOME and LIDL.
- Clientel@Dom-hwbMulti-channel Customer Relations Center DirectorE-COMMERCEApril 2013 - June 2019 (6 years and 2 months)Colmar, FranceTransition Management. Business owner from January 2016 to June 2019: 250 independent employees. Management of complex cross-functional and strategic projects for partner clients.
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Education
- BAC A31991BAC A3
- Sales ForceCIDJ DE PARIS1994Force de Vente