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Orphée BayeuxOB

Orphée Bayeux

Customer Relationship Expertise and Management

€650/day
Colmar, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Orphée

It was in 1996 that I discovered customer relationship professions. My experience began as a telephone advisor for Eurofil Assurance. I moved into private banking, industry, e-commerce, and personal insurance. These companies decided to trust me as a team leader. Later, the desire to become an entrepreneur led me to create my own individual company. A company providing services to businesses in multi-channel customer relationship professions. With this professional background, I moved into the corporate world, holding strategic positions. Working closely with decision-makers, I was able to manage complex and cross-functional projects of major strategic importance. This involved mobilizing internal and external teams and partners. Most recently, in a customer relationship management role for a health mutual insurance company (SME), my professional goal is to express my skills within an innovative and forward-looking company.
  • French

    Native or bilingual

Can work on-site
Colmar (up to 50km), Strasbourg (up to 50km), Mulhouse (up to 50km), Sélestat (up to 50km), Montbéliard (up to 50km)

Experience

  • Mutuelle Santé
    National Customer Relationship Manager
    BANKING AND INSURANCE
    August 2021 - December 2025 (4 years and 4 months)
    Belfort, France
    Development of Member Services and Multi-channel Sales. Procedures and strategy. Study of Prospect-Client Journeys and Experience. Recruitment - Management - Team Supervision.
    Team Skill Development Team Supervision Procedure Creation Multi-channel Support Customer Service
  • Téléperformance
    SRC Platform Manager (RPA)
    ENERGY AND UTILITIES
    June 2021 - August 2021 (2 months)
    Belfort, France
    Supervision of teams for 160 employees. Multi-channel platform for EDF HOME and LIDL.
    Team Supervision Multi-channel Support Customer Service Team Training Agency Management
  • Clientel@Dom-hwb
    Multi-channel Customer Relations Center Director
    E-COMMERCE
    April 2013 - June 2019 (6 years and 2 months)
    Colmar, France
    Transition Management. Business owner from January 2016 to June 2019: 250 independent employees. Management of complex cross-functional and strategic projects for partner clients.
    Transition Manager Customer Relations Recruitment Multi-channel Hub Team Supervision

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Education

  • BAC A3
    1991
    BAC A3
  • Sales Force
    CIDJ DE PARIS
    1994
    Force de Vente

Skill set (7)

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