Freelancer profile translated to English.
Back to original languageAbout Ornella
My name is Ornella, I am 20 years old and I am currently a student in BTS Gestion de la PME (SME Management) on a work-study program.
I specialize in administrative management, customer relations, and communication. I assist companies with their daily tasks: drafting emails, contracts, and letters, managing calls and files, as well as managing social media and creating materials (flyers, content).
Serious, organized, and responsive, I help you save time and improve your organization.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Corpor8Administrative and Management Assistant (Work-Study)HOSPITALITYOctober 2023 - July 2025 (1 year and 9 months)Courbevoie, FranceManaging in-person and telephone reception, with professional handling of customer requests.Drafting administrative letters, emails, and contracts in compliance with procedures.Tracking and managing files (creation, registration, paper and digital filing).Updating and using tracking spreadsheets in Excel.Processing administrative aspects of sick leave and associated document management.Carrying out external administrative procedures, particularly with prefectural services (authentications).
- O’five déliceAdministrative Assistant (Work-Study)RESTAURANTS AND FOOD SERVICENovember 2025 - Today (9 months)Clichy-sous-Bois, FranceManaging customer relations, from initial contact to follow-up of requests, with personalized support.Handling incoming and outgoing calls, drafting and managing email correspondence.Requesting and tracking quotes from service providers, as well as drafting professional letters.Contributing to business development through prospecting and loyalty actions.Implementing marketing and communication actions: creating flyers, managing social media presence, and disseminating promotional content.
- A2b transportInternIMPORT AND EXPORTApril 2021 - February 2022 (10 months)Villepinte, FranceMonitoring and coordinating deliveries, managing delivery driver schedules and optimizing routes.Overseeing the smooth running of logistical operations and managing unforeseen issues.Drafting professional emails and administrative letters.Communicating with various stakeholders (clients, delivery drivers, partners) to ensure effective shipment tracking.
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