About Ornella
French
Native or bilingual
English
Fluent
Russian
Conversational
Spanish
Basic
Experience
- CHANELProduct Manager | B2C Beauty & Perfume AppLUXURY GOODSMarch 2024 - Today (2 years and 4 months)Paris, FranceBeauty & Perfume Division - EU Digital Team• Transversal coordination between Global & Regional teams• Co-construction of product strategy, product roadmap development and management• Definition of the post go-live support model: customer support, bug fixing and product improvement process, writing support documentation• Testing strategy development, writing of the regional scope acceptance test plan, UAT and E2E testing.
- Van Cleef & ArpelsProduct Manager | Internal Merchandising ToolLUXURY GOODSNovember 2023 - March 2024 (4 months)Paris, France• Transversal coordination between HQ and 9 international markets: leading weekly calls, monitoring projects, commercial campaigns, and market feedback• Internal product ranking tool & search engine:- leading and monitoring development, ensuring reliability and continuous improvement: requirements expression and acceptance testing- definition and implementation of continuous improvement strategies• Simplification and formalization of processes and workflows for greater efficiency. Ensuring operational implementation
- TotalEnergies Marketing France (TEMF)Product Manager - Development of a B2C Electric Charging SolutionENERGY AND UTILITIESSeptember 2021 - October 2023 (2 years and 2 months)Paris, FranceStrategic Project 2023 | Final Product: badge, app, website• Transversal coordination of the 10 involved stakeholders• Definition of the commercial offer, writing specifications, ensuring project monitoring and steering committee meetings• Customer App: formalization of customer journeys (authentication, subscription, station search, charging, payment, billing, history, etc.), requirements, mockups, functional specifications, workshops, UAT- Backlog of 300 user stories- User testing & beta launch: planning, recruitment management (digital and physical), activity monitoring, KPI analysis (final panel: 550)• Customer relations: formalization of 20 processes, team training (3 supervisors and 10 advisors), activity monitoring• Creation of the product's own identity, communication materials (badge, mail, emailing, motion design tutorial, pedagogical guide, illustrations) and website• Writing FAQ, Terms and Conditions, advice articles, lessons learned, and other materials• Participation in GO / NO GO decision making• Benchmark, competitor sheets, competitive mapping
Reviews
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- MS Marketing Studies & Decision MakingNEOMA2022
- Bachelor in Business AdministrationEDHEC2021
Certifications
- Inside LVMH CertificateLVMH2022
- TOEICETS GLOBAL2021