About Oriol
AI Product & Automation Lead focused on turning business problems into working AI solutions. I design and deploy automated workflows, AI assistants and digital self-service experiences that reduce cost, improve customer experience, and unlock new revenue.
I’ve led AI-driven transformation in highly regulated environments at scale — for example in healthcare (13M+ members across 600+ locations), where I launched an AI support chatbot that cut call center spend by $1M/year, redesigned critical payment journeys, and drove +40% engagement on their health & wellness site.
I’ve also built and scaled SaaS products and GTM engines in B2B/B2C. At Cloudflare, I built the growth & automation stack that helped grow the self-serve customer base from 6M to 8M (+30%) in 18 months, using experimentation, lifecycle automation, and data-driven onboarding (+8% retention).
Recently, as AI Product & Automation Lead at Connect7, I rebuilt the core product experience, integrated GenAI features, and doubled release velocity (time-to-market). I also launched AI-driven self-service and acquisition engines — including low-code microsites (free quiz game, and community classifieds), automated blog content, etc. — which increased traffic by 30% and, as a result, new sign-ups while reducing manual workload.
I work end-to-end with Product, Engineering, Ops, Legal/Compliance, and Execs to move from “AI idea” to “in production, safely,” using LLMs, Agentic AI (Lindy.ai), no-code/low-code (Repplit, Cursor), and orchestration tools (Make, Zapier, n8n).
Resumen en español: Líder en Producto IA y Automatización enfocado en soluciones que reducen costos y mejoran experiencias. Experiencia en entornos regulados (GDPR), con impactos como +30% en registros SaaS, y ahorros de $1M.
English
Native or bilingual
Spanish
Native or bilingual
Portuguese
Basic
Catalan
Native or bilingual
Can work on-site
Barcelona (up to 30km), Madrid (up to 10km)
Experience
- Europcar International SASU
On Malt
Senior Data & AI Product ExpertAUTOMOBILEJanuary 2026 - Today (6 months)Barcelona, SpainWe are involved in a great transformation journey of our systems and processes and data is considered as a key enabler of this transformation in the Group.You will work in a very passionate and growing data team within the Product & Technology department.We develop a data-driven culture and handle all the dimensions of the data area within the Group: strategy, governance, platforms, BI, Big Data, data science and AI.Main missions:- Be a key person and strong asset in the evolving data organization.
- Contribute to the definition and evolution of our systematic data science and data visualization approach.
- Contribute to the evolution of our data platform to meet our Data Analytics or Data Scientists purposes.
- Co-constructs solutions with the business (operations, fleet management, marketing, finance, HR) and understand their requirements in a problem solving approach.
- Lead the development of data products for the business teams like recommender systems, scoring services, dashboards or other decision support systems.
- Maximize re-usability of your components with good product management practices.
- Collaborate with UX teams wherever design thinking and user experience might be involved and estimate the expected impact of our initiatives.
- Evolve, design and build in an agile fashion.
- Connect7AI Product & Automation LeadPUBLIC SECTORJanuary 2023 - Today (3 years and 6 months)Barcelona, SpainConnect7 is a multi-channel communication solution that enables faith-based organizations to connect with members, increase donations and amplify their influence within their local communities.2023-Present
- Directed engineering, design, and marketing to double the product release cadence through AI, reducing time-to-market by 50%. This shift enabled faster iteration and prioritization of smaller, high-impact features.
- Implemented internal workflow automations, including agentic AI that handled 90% of support tickets using internal knowledge, reducing manual effort and response time.
- Led the end-to-end redesign of the web application, enhancing functionality, integrating AI-powered features (GenAI), and reducing friction in core user journeys — reducing outlet creation time by 15% and positively impacting customer satisfaction.
- Built and launched AI-driven acquisition and engagement assets using low-code / no-code (e.g. free quiz game) and automated blog content creation and distribution, increasing organic traffic by ~30%.
2018-19- Co-founded and launched Connect7, driving product strategy, market and customer research. Led prototype development and design collaboration, iterating on key insights to deliver a validated MVP in just 12 weeks.
- Secured the initial batch of paid customers through sales tactics, targeted marketing, analytics, and customer feedback. Optimized the solution, driving consistent adoption and growing the user base to 1,000+ active users.
- Kaiser PermanenteProduct ManagerMEDICALJune 2019 - June 2023 (4 years)San Francisco, CA, USAKaiser Permanente (KP) is a leading health provider serving 13 million members from 600+ locations across 8 states and D.C.As part of the Experimentation & Optimization Team, I partnered with other Product Managers to innovate, validate, and launch new products and iterations.
- Redesigned the existing member payment solution, and introduced a new payment gateway for non-members. These adjustments led to a 5% boost in successful payments, enhancing revenue and diminishing delinquency rates.
- Revamped the support center into a self-service model with new search features, an AI-powered chatbot, and updated content; combined with the modernization of the authentication flows, these upgrades cut call center costs by $1M annually.
- Spearheaded digital efforts for a healthcare pilot targeting an underserved market, engaging thousands of users to validate a model with potential reach to 2M+ new members and revealing a revenue opportunity worth hundreds of millions.
- Championed a series of strategic "test & learn" experiments on the Health & Wellness site. These low-effort, high-impact interventions resulted in a 40% surge in user engagement and a 7% increase in traffic.
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Education
- B. Sci. Business Management EconomicsAutonomous University of Barcelona / U.C.2010B. Sci. Business Management Economics
- B. Sci. Computer Information SystemsLa Salle University Ramon Llull2006B. Sci. Computer Information Systems
Certifications
- Design SprintGoogle (Alphabet Inc.)2018