Orengo Walter

Design and conduct audits, scoring, and diagnostics for Leclerc stores (54 stores + 1 purchasing center; 2 other centers in negotiation). Business support: operational assistance, management control, accounting and treasury software. Creation and facilitation of professional training (High school and companies). Design of educational programs, materials, practical cases, and blended learning paths. Generative AI expertise: employee training, management of AI risks, design of AI workflows, optimization of uses, and tool selection. Content production (guides, videos, interactive presentations). Programming and deployment of AI agents (business chatbots), digital and IT transition (electronic invoicing).

Support – Training – User Support – CMMS – After-sales service – ERP documentation writing – ERP configuration and use (CODIAL), DMS, mobile applications – Organization and planning of the support service and specific developments (4 people) – Writing and managing quotes and specifications – Implementation of electronic signatures (Yousign - Timestamping) – Optimization of operational flows

Management – Training – Support – Qualiopi Certification – Feedback writing – Agile project management, steering committee, POC acceptance testing, KPI implementation and monitoring, ROI and BI Reporting – Design of training programs, technical documentation, business guides (KB) – Facilitation of training sessions and conferences – Operational and strategic support – Use of SMART methods for steering and optimizing actions – Lead and internal trainer – Service management (4 people) – Revenue growth +15%/year for 6 years – E-invoicing & E-reporting (Yooz)