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Ophelie TouletOT

Ophelie Toulet

PROJECT MANAGEMENT | OPERATIONS | B2B CSM

€550/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ophelie

Motivated and rigorous professional with over 6 years of experience in project management and sales administration, process optimization, and client coordination in demanding international environments.

I specialize in driving complex projects, managing cross-functional teams, and delivering on time while maintaining a high level of quality. I am currently developing my expertise in data analytics with practical training in Python, SQL, and Tableau, to combine operational efficiency with data-driven insights.

Passionate about transforming strategy into concrete results, I excel in stakeholder coordination, process optimization, and comprehensive project monitoring, from planning to execution.

Key Skills & Tools:
✅ Project Management & Client Coordination
✅ Process Optimization & Reporting
✅ Excel (Advanced: XLOOKUP, Pivot Tables, VBA)
✅ Python (pandas, ongoing) | SQL (ongoing) | Tableau (ongoing)
✅ ERP: Cegid, OrliWeb, Fastmag
✅ English (Fluent), French (Native), Spanish (Professional)
✅ Slack, Microsoft Teams, Outlook

Open to freelance assignments or opportunities in project management, particularly those combining operational excellence and strategic insights.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Paris (up to 20km)

Experience

  • Keit-ChicAtWork,Remote
    Project Manager – Freelance
    January 2026 - Today (5 months)
    Paris, France
    Managed an e-procurement project tailored to the specific needs of the sector.
    Sourced agencies and developed partnerships.
    Coordinated with key stakeholders and the executive committee.
    Updated and customized tools according to client requirements.
    Monitored the project roadmap and met delivery deadlines.
    IT Project Management Planning Cross-functional Coordination
  • Keit-ChicAtWork,ParisFR
    Sales Administration Manager
    July 2025 - December 2025 (5 months)
    Paris, France
    Managed a portfolio of approximately 100 B2B clients in the hospitality and luxury retail sectors.
    Supervised the shipment of uniform orders under strict constraints.
    Produced weekly activity and financial reports.
    Coordinated with Sales and Production teams.
    Implemented continuous process improvement initiatives.
    Led the e-procurement project (B2B online store).
    Process Optimization IT Project Management B2B Customer Service Sales Administration
  • Rabanne,Paris
    Sales Administrator
    April 2022 - September 2024 (2 years and 5 months)
    Managed a portfolio of approximately 100 B2B clients in Europe and the USA, including 15 key accounts (major brands, e-retailers).
    Confirmed orders, coordinated deliveries, and handled invoicing.
    Provided comprehensive customer support (restocking, exchanges, problem resolution).
    Implemented export processes and associated documentation.
    Forecasting, reporting, and invoicing analysis via Excel.
    B2B Customer Service Sales Administration Process Optimization Customer Relationship Management

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Education

  • MBA
    ESLSCA
    2016
    MBA
  • Bachelor in Business Administration
    ESSEC
    2015
    Bachelor in Business Administration

Skill set

Categories