Ophelie Mourier

Bilingual French-Spanish Virtual Assistant, I position myself as a true strategic partner for executives, entrepreneurs, and growing businesses.

I go beyond simple administrative execution: I structure, optimize, and secure your internal organization to streamline your business and support your development.

My expertise covers:

– Complete administrative management

– Sales support and customer relations

– Operational coordination

– Process optimization

Based in Spain, I also assist companies wishing to develop or structure their exchanges with the Spanish and French-speaking markets.

Discretion, rigor, organizational vision, and autonomy are at the heart of my work method.

I favor long-term, qualitative collaborations, with a performance and efficiency-oriented approach.

With solid experience as a Management Assistant in the demanding field of telesurveillance, I assist structures in optimizing their administrative and financial management.

My expertise covers the entire management cycle:

- **Commercial Management & CRM**: Complete chain management (quotes, invoicing, customer follow-ups) and rigorous monitoring of service contracts.

- **Finance & Pre-accounting**: Maintaining pre-accounting records, managing supplier invoices, and acting as an interface with the Director of Administration and Finance.

- **General Services**: Global administrative coordination and daily operational support.

- **IT Projects**: Specific expertise in the deployment and migration of multi-company CRMs (change management and configuration).

Rigorously organized and accustomed to multi-company environments, I transform your administrative management into a structured growth lever.

As an expert in operational support, I ensure the smooth running of your business by coordinating sales administration and field intervention logistics.

I focus on three key pillars to structure your daily operations:

- Administrative & Financial Management:Complete mastery of the invoicing cycle (issuing quotes, invoices, payment tracking, and customer follow-ups) to ensure healthy cash flow.

- Scheduling & Customer Relations:Proactive management of maintenance schedules. I handle direct appointment booking with your clients and optimize routes.

- Technical Interface:Preparation and transmission of intervention files to technicians (customer history, technical sheets, specific instructions) to ensure the success of each visit.

Versatile and organized, I secure your administrative processes while serving as the primary point of contact between your clients and your mobile teams.