Freelancer profile translated to English.
Back to original languageAbout Ophélie
I support you as adigital communication strategist.
My service offerings:
- Digital communication strategy
- Community management
- Web content writing
- Implementation of digital tools
I support organizations in their communication strategy
Studies:
I completed 5 years of studies in communication. I hold a Master's degree in Brand Strategy, which I completed in Nantes, at SciencesCom Audencia.
I also have another hat:
CUSTOMER SUCCESS MANAGER:
My service offerings:
- Customer support and retention (client account management)
- User training
- FAQ and customer support writing (customer care)
- Implementation of the Customer Success service, recommendation of improvements
I worked for 6 years as a Key Account CSM (client relations/client retention) in 2 Nantes-based startups, my experiences in B2B SaaS companies:
- 4 years at iAdvize, a company recognized in conversational marketing
- 2 years at Speachme, an e-learning company enabling knowledge sharing among employees
I would be delighted to discuss your project, talk to you soon!
French
Native or bilingual
Can work on-site
Nevers (up to 50km), Paris (up to 10km), Nantes (up to 10km)
Experience
- IndépendantFreelance Digital CommunicationENVIRONMENTALJune 2022 - Today (4 years)I develop communication strategies and implement the recommended action plan (community management, blog post writing, content creation).My startup experience has also made me very comfortable in client relations. I can also handle the onboarding for your SaaS platform or manage content writing for your client relations section (FAQ, knowledge base, etc.).
- Voyage en formationCopywriter / LinkedIn Content WriterHUMAN RESOURCESDecember 2023 - Today (2 years and 6 months)
- La recyclerie de Saint-AmandCommunication & Sponsorship / Fundraising OfficerCIVIC AND SOCIAL ORGANIZATIONSJune 2023 - Today (3 years)
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Education
- Freelance for good program, Becoming a freelance in the impact fieldSocial Declik2022Programme freelance for good, Devenir freelance dans le domaine de l'impact
- Master 2 Brand Communication, Advertising CommunicationSciencescom - Audencia Group2013M2 Communication de marque, Communication publicité